We are helping medical doctors on their day-to-day, by creating a new digital ecosystem where they can easily access the most useful professional resources. By wasting less time searching for the content & tools they need, they have more time for what really matters: their patients.
Tonic App is speeding up! We are conquering new markets, building even more amazing tools and our team is getting larger! This is a great opportunity for you if you are looking for an exciting career change in a fast-growing start-up and you want to be part of a company that is shaping the future of digital health.
Be part of a talented, smart, collaborative and easy-going team that is our best asset and great to work with!
What do we expect?As a Project Manager in our Sales team you know that customer success and building long term relationships is everything. You are an achiever with a personal passion for changing healthcare and directly impact the lives of many in Europe. You will be responsible for overseeing the successful onboarding of new clients and ensuring their smooth transition to our products and services. Ideally, you will have a background working B2B products.
You will serve as the primary point of contact for clients, working closely with internal teams and external stakeholders to ensure client needs are met. Your goal will be to deliver high-quality projects within agreed timelines, while providing exceptional customer service and ensuring client satisfaction.
Responsibilities:Manage end-to-end projects for new clients, from project initiation to closure to meet quality standards of Tonic App, ensuring they are delivered on time, within scope.Coordinate and facilitate project kick-off meetings, ensuring clear communication of project goals, roles, and responsibilities to all stakeholders.Refine project scope, objectives and deliverables, and define timelines in collaboration with clients and internal teams.Identify and mitigate project risks and challenges, implementing proactive measures to ensure successful project outcomes and renewal.Develop and maintain project documentation, including project plans and status reports.Conduct regular status meetings with clients and internal teams to provide updates on project progress, address concerns, and manage expectations.Monitor and evaluate client satisfaction and program success metrics and proactively addressing any concerns or issues.Build strong relationships through effective and concise communication with customers, stakeholders, and internal teams.Who are you?You have: A pharmaceutical science, or related life sciences degree or experience in the healthcare sector (both preferred)+2 years of experience in Project Management rolesPrevious experience in customer-facing roles and in enterprise client account and project management environmentA strong customer success mindset with a bias for action ability to balance client goals and company outcomesAbility to understand and uncover underlying issues by asking questions to both internal and external stakeholders and thinking critically to discover solutions to unique issues.Experience with project management tools (e.g.: ClickUp, Airtable, etc)Strong communication and relationship building skills with clients, partners and internal teamsExcellent prioritisation skills, ability to handle multiple projects and stakeholders at the same timePassion for technology and its deployment in healthcareNative level in portuguese and good working proficiency level in EnglishNice to have:International experience
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