Who we are
SWORD Health is a pioneering digital healthcare company working to relieve millions of people suffering from musculoskeletal pain. Our groundbreaking solution pairs licensed physical therapists with an artificial intelligence-powered digital therapist to help people overcome chronic and post-surgical pain faster and more cost-effectively than anything out there. We're on a mission to reduce U.S. healthcare costs by $70B by making it simple for people to recover at home, without resorting to imaging, surgeries or opioids.
What you'll be doing:
Enhancing the effectiveness of our Digital Physical Therapy program by ensuring frequent, timely, and relevant engagement with members to guide them successfully through their journeys and meaningfully improve their lives.
Conducting in-depth data analysis to identify opportunities for program improvement.
Designing and implementing new processes and training standards to elevate program quality and consistency.
Developing a comprehensive understanding of our programs to inform decision-making and strategic planning.
Partnering with expert clinicians to solve complex edge cases, drawing insights to scale improvements across the program.
Leading, motivating, and coaching a team of highly motivated and driven operations associates and clinicians, continuously raising the bar for performance and engagement.
What you need to have:
5+ years of experience in consulting, banking or a fast-growing startup.
A data-driven mindset and strong analytical ability, paired with extensive experience on Looker, SQL and Google Sheets.
A strong bias towards execution, a hands-on approach and the ability to adapt quickly as priorities shift.
Sound critical-thinking, sharp analytical ability and clear communication and decision-making skills.
A proactive, self-start attitude that allows you to drive change independently.
A proven people leader with the ability to run teams effectively.
To ensure you feel good solving a big Human problem, we offer:
A stimulating, fast-paced environment with lots of room for creativity.
A bright future at a promising high-tech startup company.
Career development and growth, with a competitive salary.
The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare.
A flexible environment where you can control your hours (remotely) with unlimited vacation.
Access to our health and well-being program (digital therapist sessions).
Remote or Hybrid work policy.
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