Problem Manager

Higher education in the area of Information Technologies; Minimum professional experience of 5 years in IT Service Management; Minimum professional experience of 3 years in Problem Manager or similar roles; Proficiency in problem management software tools and ITSM platforms (EasyVista, ServiceNow, BMC Remedy, or others); Good knowledge of data analysis tools and methodologies, in order to identify trends and patterns; Knowledge of the energy sector regulatory environment and compliance requirements is an added value; Certification in ITIL Foundation (mandatory); Fluency in Portuguese;Knowledge of English is valued; Good analysis and planning skills; Good communication skills, dynamism and proactivity; I like teamwork and continuous learning.Work with us:With more than 30 years of experience, Rumos has a team of professionals specialized in IT; At Rumos, consultants integrate highly challenging projects, based on the latest technology and in the most diverse sectors of activity; Rumos consultants have access to a certified training plan, which offers a constant update of technical skills; Rumos, as an employer, has job opportunities based on equity, integrity and diversity. Based on these values, we work so that no person is discriminated against on the basis of age, degree of disability, gender, marital status, pregnancy and maternity, race, beliefs or sexual orientation. We believe in everyone's abilities, because we have in our DNA team spirit and mutual help, empathy and respect.#J-18808-Ljbffr