.Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values every day results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Platform Quality Engineering team is a key team in the Platform Vertical and the whole Engineering and R&D departments at Five9. The team is responsible for the delivery of TAAS (testing-as-a-service) solution to different Agile Delivery Teams and Engineering Verticals using manual and semi-automated testing approaches for the classic and classic-cloud company products such as Virtual Call Center, Web Based Freedom and CRM Integration applications, Digital Engagement services (including email, chat, SMS, and social interactions), etc. The purpose of this role is to define, design, and lead the development of a robust, sustainable, and scalable testing automation framework for continuous validation of our portfolio of Cloud services. This individual will play an instrumental role in defining the architecture and developing test automation strategies and services to enable application developers to collaborate and contribute behavioral and functional automated tests for continuous validation. Responsibilities Set the direction and standards for test automation. Deliver a robust, sustainable, and scalable automation capability. Work and guide quality engineering and application engineering teams across multiple locations. Effectively communicate plans, progress, and status to internal customer organizations. Develop materials in-line with the specific services opportunity and customer onboarding requirements. Be accountable for the test automation projects, mentor, and provide leadership to the QE automation developers as well as application developers. Skills and Qualifications Required: 10-15 years of software engineering & testing experience including Cloud (AWS, GCP, Azure). Expert knowledge of test automation design, best-practices, strategy, and planning and implementation. Have worked within Scrum teams using Agile methodologies and BDD tools and principles. Knowledge in CICD solutions such as Jenkins, GitLab CI/CD. Hands-on experience with Python 3.X. Solid knowledge of programming techniques and algorithms (OOP, multithreading). Experience in REST API automation and/or SDK type of interfaces (Java, Python, C++, etc.). Experience with Selenium tool/library. Experienced user of Linux-based OSes. Experience with SW version control and project/bug-tracking systems (JIRA, Git, ...). Very strong interpersonal, reliable and communication skills. Desirable: Positive & adaptable; multi-task in a continually changing environment