Premier Customer Care Representative

Customer Care: Premier Customer Care; Service Level Performance of FedEx Strategic Business; Top Tier Enterprise Global and Regional Customers Support; Service Analysis Performance; Continuous Improvement; Data Analytics Across Multi-Regional and Cross Operating Companies' Customers; Root Cause Analysis; Outstanding Customer Experience Delivery; Best Practices Implementation; Robust Solutions Offering for Complex and Critical Situations; EG/ER Business Reviews Preparation & Participation; Customer Education on FedEx Products; Services; Tools and Required Regulatory; Industry Vertical & SME Support (Life Sciences; Aviation; e-Commerce; etc.
); Learning & Development Design and Delivery Support; Network Building Across Functions; Customer Issues Anticipation & Resolution Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards.
Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve.
For complex issues, may escalate to senior team members.
Interpersonal Skills, Microsoft/ Office PC Skills, Problem Solving Skills, Team Working Skills, Written & Verbal Communication Skills;