col-wideJob Description:
Job Description: German-Speaking Customer Advisor (Remote - Porto)
Position: German-Speaking Customer Advisor
Location: Remote, Portugal (On-Site in Porto available if preferred)
Industry: Web Services
Language Requirements: Fluent German + B2 English
Prior Experience: Preferred, but not required
Salary & Benefits: Competitive salary, career development opportunities, and more.
Job Overview:
We are seeking aGerman-Speaking Customer Advisorto join our team remotely inPortugal. This role will involve providing top-notch customer support to our German-speaking clients and offering assistance for web services. While prior experience in customer service is beneficial, it is not mandatory as full training will be provided.
Key Responsibilities:
Customer Support: Offer exceptional customer service to German-speaking clients via phone, email, and live chat.
Issue Resolution: Handle customer inquiries and resolve issues efficiently to ensure satisfaction.
Product Knowledge: Stay updated on our company's products and services to provide accurate information and support.
Order Management: Assist customers with placing, updating, and tracking orders.
Technical Assistance: Provide basic technical support and help customers use our digital services (training provided).
Collaboration: Work closely with cross-functional teams to resolve issues and improve customer experience.
Customer Feedback: Gather and share feedback to help enhance our services and products.
Work Schedule:
Monday to Sunday: 08:00 to 19:00 (Rotative Shifts)
Late Shifts: Possibility to extend the shift until21:00
Days Off: 2 days (rotative)
Relocation:
Relocation from outside of Portugal: Reimbursement of airfare after180 days of the contractup to400€in economy class.
Relocation from inside of Portugal: Reimbursement of travel costs after180 days of contractup to150€in economy class.
Temporary Accommodation:From outside of Portugal: Hotel room for28 daysdepending on the project.
From inside of Portugal: Hotel room for15 daysdepending on the project.
Shared Apartment for International Relocators: Room in a shared apartment for up to12 monthswith rent of280€including utilities (deducted directly from the payslip).
Note: Temporary accommodation is available based on project needs.
Additional Benefits:
Meal Allowance:7.63€ netper working day.
Transport Allowance: Not provided.
Competitive Salary: Based on experience and qualifications.
Career Development: Opportunities for growth and career progression within the company.
Health & Wellness: Comprehensive health insurance and wellness benefits.
Dynamic Work Environment: Work remotely with a global, supportive team.
International Team: Be part of a diverse and collaborative work environment.
Documents Accepted:
EU ID
Residence Card
Manifestação de Interesse
Visas(under consultation)
How to Apply:
If you are fluent inGermanandEnglishand eager to work remotely in an exciting and fast-paced environment, we'd love to hear from you! Please submit yourresumeandcover letterand tell us why you are the perfect fit for this role.