Division Overview
Customer Services is an integral part of Nasdaq's growth and success. This division's mission is to continuously enhance the Nasdaq Customer experience in how they consume the Nasdaq software and services, using a strategic customer-centric approach focused on driving customer adoption and retention. Thus, successfully differentiating Nasdaq from our competition and contributing to the net growth of our business while offering intense and excellent career development opportunities.
Team and Role Overview
We are looking for a Portfolio Director to our Lisbon office who will contribute to the regional business development by actively developing the customer delivery business on both existing accounts and new names. A Portfolio Director's responsibilities include designing regional growth strategies, managing client satisfaction and growth opportunities through actively participating in governance committees, and supporting the sales organization to position the customer delivery implementation strategy and pitch. Ultimately, you will work directly with clients and customer satisfaction colleagues as well as the sales organization to manage a portfolio of active projects, drive service growth and market penetration as well as actively supporting sales of new clients in various business lines.
Responsibilities
Provide customer delivery service strategies to clients and colleagues
Provide advice and guidance for opportunities to customers and colleagues
Create and execute a regional strategy to develop the customer delivery business
Measure and report on the financial KPIs like bookings, margin, and revenue
Work actively with customer delivery directors to ensure the flawless transition of opportunities from the prospecting stage toward the execution phase
Work collaboratively with solution architects and subject matter experts to elaborate client proposals and end estimates
Present service strategies to clients C-level
Engage with client procurement, business, and legal departments to review and close contracts
Skills And Requirements
Proven work experience as a Portfolio Director or similar role
Strong understanding of customer delivery practices
Excellent verbal and written communication skills, with a focus on commercial C-level conversations
Strong analytical and problem-solving skills
Master's degree in business, finance, investment, or a related field preferred
Why Apply:
Nasdaq's mission to pioneer innovative technology offering efficient, accessible, transparent, and fully integrated solutions is only achievable due to our outstanding workforce. The fusion of deep technical knowledge with the element of human passion, understanding, and energy is what makes Nasdaq's employees exceptional. At Nasdaq, we offer excellent opportunities to collaborate on challenging and relevant issues in financial services and technology. As we continue our exciting growth trajectory, we recognize how important investing in the best talent globally is. Are you self-driven, innovative, execution-focused, and customer-centric? If yes, we want to invest in you.
This is a full-time position located in our Lisbon office. Please apply with a resume in English and we will be in touch soon.
Come as You Are
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
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