col-wideJob Description:
Come and work with us.
Do you want to work with a worldwide leader in concierge and loyalty services company?
Are youPolishnative or fluent with strongEnglishcommunication skills?
Looking to make your career in a multicultural environment in sunny and happyLisbon?
So we have the perfect opportunity for you!
Your future project: join ourPolish Customer Supportteam.
Our clientis a premier global luxury concierge service that specializes in working with high-net-worth clientele in all markets within the luxury sector (travel, dining, events, etc.).
As a customer service specialist in this project, your daily responsibilities will include:
Comply with the company's policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives.
Customer relationship management and digitized processing of clients focused on services such as: traveling (pre-departure travel, personal assistance, medical travel emergency), lifestyle and personal services, special occasions, referrals & appointment setting, card program information & benefit enrollments, others.
Perform inbound/outbound calls and written communication within guidelines/goals established by the client and contact center management
Complete daily tasks as allocated in an efficient and timely manner
Maintain accuracy and security of customer information on the database
Identify and escalate issues appropriately
Compose thoughtful and accurate messages or customize prepared responses to customer emails
Research information and solve problems using available resources
Monitor and control numerous concurrent tasks in tandem
Proactively and independently work to meet targets and goals
To succeed in the role, you will need to have:
Native or proficient level ofPolish (C2)
Advanced level of English (at least C1) both verbal and written
Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
Courtesy, active listening, availability and personalized follow-up
Customer-oriented, willingness to provide personalized care
Have attention to detail and quality of service: thoroughness, precision, reliability
People-oriented, value-added interpersonal skills
Use of Office and CRM tools
Life experience to apply to managing situations
Early adopter of technology
Makes the customers feel confident that their needs are being met
Dependable, reliable and able to perform duties with minimum supervision
Ability to interact positively with peers and supervisors
Must hold EU citizenship or valid work permit for Portugal
Be a local candidate or willing to relocate to sunny Lisbon, Portugal (work on site)
Benefits.
Signing bonus
Relocation package
Competitive wages
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our EverBetter wellness program
Job stability
Life-long skills and experience
Excellent work culture
Go further with Foundever™
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.?
Apply today!
