Player Support Specialist (German)

Job Summary:
The Player Support Specialist will serve as a key liaison between the company and its gaming community. This role requires a passionate individual who is adept at handling various customer service functions related to our gaming products. The specialist will be responsible for addressing in-game inquiries, handling complaints, and providing continuous support to enhance the overall gaming experience. We are actively sourcing talents and we offer a competitive salary and a comfortable work environment with the recreation room.
Responsibilities:

Respond to players' in-game inquiries and provide solutions to issues.
Handle and resolve related complaints, suggestions, and consultations.
Engage with the players to gather feedback and enhance player's satisfaction.
Monitor and report any game anomalies or issues.
Collaborate with technical teams to resolve issues promptly.
Contribute to the improvement and optimization of existing processes and content.

Requirements:

native written proficiency in one of the languages: Deutsch (German)
with good spoken and listening English skills
Ability to communicate effectively with diverse audiences.

Experience and Skills:

Experience in the Game customer service or a related field (preferable).
Familiarity with the gaming industry and a passion for anime culture.
Extensive gaming experience will be considered an advantage.

Personal Attributes:

Excellent communication and collaboration skills.
Strong service orientation with resilience to stress.
Responsible, patient, and details oriented, with a focus on execution and continuous improvement.
Ability to support and manage multiple projects simultaneously.

Working Conditions:

Ability to work in a fast-paced environment.
A comfortable work environment and a relaxed work atmosphere.
Flexibility to work in shifts, including weekends and holidays, if required.
Required to work on-site in our Lisbon (Portugal) office.

Art der Stelle: Vollzeit
Gehalt: 1.200,00€ - 1.500,00€ pro Monat
Möglichkeit zu pendeln/umzuziehen:

Lisboa, Distrito de Lisboa: Problemlos pendeln oder Bereitschaft, mit Unterstützung durch den Arbeitgeber umzuziehen (Wünschenswert)

Sprache:

Deutsch (Erforderlich)
Englisch (Wünschenswert)

Bewerbungsfrist: 15.10.2024
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