Your responsibilities and impact as a Customer Service Agent will be:
Being a mentor and presenting product/service information to the customers
Providing the best possible answers and solutions to questions and concerns from customers in the way you are the most confident with: over the phone, via e-mail or social media
Delivering calm and resourceful troubleshooting for customer queries regarding their customer experience
Being in contact with other departments and redirecting related cases and issues to responsible departments
Ensuring and participating in the success of your department.
What's in it for you?
Type of contract: yearly or 6 months contract, renewable
Working hours: full time (40h/week; 5 days/week) on rotating shifts (depending on the project)
Salary conditions (*) – 2 options:
Including free accommodation (shared flat, all bills included): 950€ – 1.000€ gross/month (based on the level of experience)
Excluding accommodation: 1.300 – 1.400€ gross/month (based on the level of experience)(*) paid training period
For international candidates:
Reimbursement of your initial flight expenses
Airport pick up
Yearly two-way flight ticket back to your home country (within the EU)
Help in paperwork, opening bank account, etc. upon your arrival
Private health care available from contract signature
Free Portuguese lessons, cooking classes, sports activities and social events organized by the company
Real career opportunities in different career paths
Your Future Company:Located in Lisbon, you will find a company that takes care of you from your career development, language skills, and accommodation to your social integration. Your prospective new employer is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!
Skills, qualifications and interests you need to succeed in this role:
A native level of German and at least a B2 level of English
Knowledge of the value and impact that a good customer experience can create
Being an attentive listener, comfortable and skillful at communicating with people
Having a drive for excellence and professionalism
Being a real team player and committed to your work
Excitement about intercultural communication and the expatriate lifestyle
Living in or willing to relocate to Lisbon for an international career and life experience
Having a valid Portuguese work permit (required).
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