Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design/deployment/integration/transformation, and education. Generates revenue and increases customer satisfaction through planning, designing, deploying, integrating, optimizing, operating, and maintaining phases.
Job Description Family Description Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design/deployment/integration/transformation, and education. Generates revenue and increases customer satisfaction through planning, designing, deploying, integrating, optimizing, operating, and maintaining phases.
Subfamily Description NW Design & Optimisation (NWD) comprises the planning and/or managing the planning of communications networks for customers. Covers consultation of customers on communication network performance. Contains optimization and/or managing the optimization of customer networks. Covers the execution of end-to-end design-related activities (address surveys, site surveys, design and as-built) for deployment projects.
How You Will Contribute And What You Will Learn iDCM / ACFE Front End adaptation:
Inter release Matrices/templates adaptations (new range, new default value, new parameters, etc)
New HW conf description & validation
Implementation & tests of projects requests (feature introduction, HW addition, …)
Execution of Non regression tests
Key Skills And Experience Knowledge & Experience Good understanding of RAN data model Nokia
Template management
Hardware configurations
Sites integration troubleshooting
SCF validation
Good to have experience on:
Notepad++
Excel (formula and data correlation)
XML editor
Some sort of programming experience (VB, C+, SQL, Perl, xpath, etc)
WinSCP
Experience with Nokia tools:
CM Editor
CM Operations Manager
CM Advanced Configurator
CM Analyser
Working Set Manager
Web Element Manager (WEM)
iDCM / ACFE / other databuild tools
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One of the World's Most Ethical Companies by Ethisphere
Gender-Equality Index by Bloomberg
Workplace Pride Global Benchmark
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