Job Description
Nokia's People organization is responsible for leading a business-driven people strategy and offering people and workplace services to all Nokia employees. We partner closely with the business to provide a motivated and engaged workforce that is fit for the future.
Position: People Care Trainee
Duration: 12 months
Date: Dec 1 to 15, 2024
Location: Hybrid in Lisbon, Portugal
Education Recommendations: Currently a candidate finishing their BSc or MSc degree in Human Resources, Psychology, Communications, or a related field with an accredited school in Portugal.
How You Will Contribute And What You Will Learn: Employee life cycle operations and transactions for all global people domains and policies.Oversee the global ticketing system, ensuring timely resolution of employee care requests and adherence to service level agreements (SLAs).Ensure standardization, automation, and transformation of Global Care processes.Engage with stakeholders and end users, ensuring their needs are met, and continuously track and leverage their feedback to improve services.Key Skills And Experience: BSc or MSc degree in Human Resources, Psychology, Business Administration, or a similar field.Familiarity with HR best practices and trends.English language proficiency (both written and spoken).It would be nice if you also had: Hands-on experience with ticketing systems (e.g., Oracle, ServiceNow) and managing ticketing workflows.3rd language, such as Spanish, French, or Italian.About Us: Come create the technology that helps the world act together.
Nokia is committed to innovation and technology leadership across mobile, fixed, and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks, and fearless to bring our authentic selves to work.
What we offer:
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs, and highly diverse teams with an inclusive culture where people thrive and are empowered.
Nokia is committed to inclusion and is an equal opportunity employer.
Nokia has received the following recognitions for its commitment to inclusion & equality:
One of the World's Most Ethical Companies by Ethisphere.Gender-Equality Index by Bloomberg.Workplace Pride Global Benchmark.At Nokia, we act inclusively and respect the uniqueness of people. Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and empowered to succeed.
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