THE ROLE As a Partner Success Manager, you'll drive marketplace partner success by monitoring performance, identifying trends, and recommending process improvements.
You'll master internal and partner operations to provide data-driven enhancements and develop tailored success plans to boost partner growth.You'll proactively solve partner pain points, prioritize impactful solutions, and leverage automation and technology.
Leading projects to improve catalogue management, fulfilment, returns, and inventory, you'll also enhance internal tools and performance metrics.
Your efforts will significantly impact partner success and elevate our marketplace ecosystem.WHAT YOU'LL DOContinuously monitor and challenge performance of all marketplace partners, identify trends and propose changes to Farfetch and partners BAU processes and operating modelDevelop a deep knowledge of internal and partner operations processes, and provide analytical based recommendations to improve partners operationsDevelop tailored success actions plans and be able to influence partner adoption and promote partners growthIdentify and implement opportunities to proactively act on partners pain points, prioritised by impact and taking into account automation feasibility and/or technological developments where applicableLead partner-facing projects with a focus on catalogue management, fulfilment, returns and inventory management processes improvementLead internal projects that impact partners' journey, tools, performance metrics and incentives systemWHO YOU AREStrong communication skills, with the ability to clearly and effectively communicate complex ideas verbally and through written presentationsA professional with advanced Microsoft Excel skills;Experienced in a B2B environment;Knowledge of logistics, cross-country shipments and warehouses processesAble to lead multiple projects simultaneously and take ownership using data to drive decision-making;Fluent in English (C level);Driven for process optimization, organisation and planningExperienced in and knowledgeable of E-commerce and luxury retail is a plusUsed to build and work with data visualisation tools ( Tableau, Looker) is a plusHigh-level knowledge of SQL/BigQuery is a plusREWARDS & BENEFITSHealth insurance for the whole family, flexible working environment and well-being support and toolsExtra days off, sabbatical program and days for you to give back for the communityTraining opportunities and free access to UdemyFlexible benefits programEQUAL OPPORTUNITIES STATEMENTFARFETCH is committed to being an inclusive workplace where diversity in all its forms is celebrated.
We make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other classification protected by applicable federal, state or local laws or ordinances.
If you require special accommodation, please let us know.Before ApplyingThrough your application, we want to understand the skills and experiences you have that make you the perfect fit for this role and for FARFETCH.
We're passionate about creating the conditions for Farfetchers to grow and develop but we're also looking for people who can hit the ground running, so make sure to apply for a position where you feel you can thrive.Share:FARFETCH has been made aware of SCAM activities in the market where people with potential deceitful intentions impersonate the FARFETCH HR Team.
Please note that we do not ask for personal information on the phone and we don't make job offers prior to a proper interview process.
Also, we DO NOT request for any monetary payments from you at any point of the recruitment process.
Every application should be made via our applicants tracking system through our careers website.
If you receive a call to schedule an interview with FARFETCH you should ask for a formal calendar invite coming from a email account.
If you sense you are being scammed, please contact your local authorities.
