(Part-Time) Customer Service For Viaplay In Lisbon

O que procura nos candidatos

Fluent in English;
High school diploma required;
Excellent communication and interpersonal skills and team spirit;
Able to handle confidential and/or highly sensitive information;
Interest in Movies, Series, and Sports;
Experience in Customer Service (preferred).

Que funções irão desempenhar

Registration and Sign in Guide user's trough account setup and login issues;
Streaming Troubleshoot streaming quality, buffering or content playback problems;
App & Device support Provide assistance on compatibility, installation and device settings;
Account and Payment Help users manage subscriptions, update payment menthods and resolve billing issues;
Pause and Cancellation Assist with subscription pauses or cancellations;
Feedback Collect and communicate user feedback for platform improvements.

Quais os benefícios oferecidos

Part-time:9am-1pm or 5pm-9pm Monday to Sunday;
An international career in a multicultural environment;
A permanent presence of coaches who will facilitate your personal and professional development;
Intensive training and constant and familiarization phase;
Ample opportunity to grow and evolve within our organization;
Health Insurance since day one in the company;
Free Portuguese language courses, water sports, soft trekking and much more.

Outros aspectos a referir

As a customer service representative at Viaplay, you will handle user inquiries across various communication channels: voice, email, chat and social media.
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