Order Desk Analyst (Italian & English Speaker, Lisbon)

CAPGEMINI ENGINEERING At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential.
From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries.
Join us for a career full of opportunities.
Where you can make a difference.
Where no two days are the same.
YOUR ROLE Provide customer support in repair/replacement process management of non-functional parts.
Act as the end customers point of contact to support and manage the RMA process.
Provide information, and assistance to end customers regarding standard services and service catalog offerings.
Ensure that the RMA lifecycle occurs according to the defined process and ensure that deadlines for repair/replacement of parts are met.
Initial training will be provide YOUR PROFILE At least B2 level at Italian and English languages.
Sense of responsibility, pro-activity and dynamism.
Proficiency using Microsoft Excel.
Good communication Skills.
Availability for Hybrid work.
Availability for oncall.
Nice to have: Good knowledge of the Microsoft Office 365 suite.
Enjoy teamwork.
WHAT YOU'LL LOVE ABOUT WORKING HERE Join a multicultural and inclusive team environment.
Enjoy a supportive atmosphere promoting work-life balance.
Engage in exciting national and international projects.
Hybrid work.
Your career growth is central to our mission.
Our array of career growth programs and diverse professionals are crafted to support you in exploring a world of opportunities.
Training and certifications programs.
Health and life insurance.
Referral program with bonuses for talent recommendations.
Great office locations.
ABOUT CAPGEMINI Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible.
Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Apply now!
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