Operations Customer Expert - Player Support (French Market)

Join our client's Gaming Support team and become part of an exciting journey in customer excellence.
As a French-Speaking Operations Customer Expert , you will assist customers in resolving technical issues, account management queries, and product-related concerns, ensuring exceptional service and satisfaction.
Responsibilities: Provide customer support via phone, email, and chat.
Deliver professional technical assistance for users of gaming consoles and account management issues.
Support customers with payment queries and troubleshooting.
Assist with the setup, synchronization, and installation of gaming software and devices.
Guide customers through purchasing gaming products and provide tailored advice.
Maintain high levels of customer satisfaction and issue resolution.
Requirements: Fluency (solid C2 to native) in French.
B2 level proficiency in English.
Gaming knowledge or experience (as a user, for example) is necessary Availability to work onsite in 8-hour rotational shifts (Monday to Friday, between 08:00 and 19:00).
EU Member State citizenship or a valid residence card for Portugal.
Training and Compensation: Paid training period: EUR 185.60 net per week.
Training duration: 15 business days in English.
Monthly gross salary package up to 1,251.84 (depending on housing option).
Meal allowance provided via a pre-paid debit card.
Join us in delivering outstanding customer support for one of the most iconic gaming brands worldwide.
Apply today and become a part of our PlayStation support team!