Job Type: PermanentBuild a brilliant future with HiscoxAbout us:HISCOX is an international insurer specialized in the market of luxury goods & property, and high end professional insurance. As experts in risk we give people and businesses the confidence to realise their ambitions. With offices in 9 European countries we have a very international staff and encourage a culture that fosters inclusion and collaboration, offering exciting opportunities for personal and professional growth.In our Lisbon office we have the privilege of employing approximately 500 exceptional professionals representing 29 diverse nationalities. Despite our central location within the city, we recognize the importance of maintaining a healthy work-life balance. As part of our commitment to our employees' well-being, we provide a 35-hour workweek along with the option for a hybrid working schedule.The RoleOperations and Processes Senior Consultant is a role in the Operations & Process Management team, which is part of the European Change Team. It is responsible for supporting the implementation, maintenance and monitoring of the Process Management Framework, supporting Countries and Functions across Europe in adopting and following the standard and their constant monitoring and update. Additionally, this role is responsible for assuring the quality of the individual deliverables across European Countries, Functions and overall projects and programmes making sure that the documentation is up to standard and updated. Finally, it is the Senior Consultant's responsibility to ensure consistency across processes, support continuous improvement efforts connect the dots across multiple geographies and different local functions, and be able to advise on the end to end implications of each process.Main focus of this role:Support the process of moving to the standard in European processes, actively mapping those processes when requiredEnsure processes' consistencyAdvise on best practices and ensure end to end is consideredArticulate business requirements when needed as a consequence of a new or updated business processConsidering our transformation journey to improve the processes and architectural landscape in Europe, there is the opportunity to shape the path and support embedding the new standards.There is also the need to contribute to other Operations & Process Management initiatives. These include the intelligent automation of processes, and the management of European non-core solutions (e.g. CRM, Contact Screening, Complaints Management). To ensure the success of that, this role requires a solid knowledge of process mapping, continuous improvement, as well as good communication and stakeholder management skills.What does an Operations & Processes Senior Consultant do?An Ops & Processes Senior Consultant is a subject matter expert in the process mapping and continuous improvement fields, leading the implementation, monitoring and supporting the defined standards of processes within Hiscox (Process Management Framework).Main activities for this role:Run/Support process mapping activities following the Hiscox EU standard (Process Management Framework) and support the Operations and Process Manager at the Design Authority acting as an advisor on changes requested to processesAssure the analysis and arguments relevant to decision making are prepared (or prepare them if needed) and accurateBe a subject matter expert to the relevant stakeholders across the business (at all seniority levels) to discuss impact from processesChallenge, structure and build processes, business cases and forecasts to confirm or deny changes' operational and financial viability and validate that they fit the usage strategy for the toolOwn process updates, customer journey definition, support projects across the European business and extract actionable improvements from those exercisesSupport the processes' update plansTechnical must-haves:Master's degree, ideally in Management / Economics / Engineering (or similar)Solid background in operational consulting and/or process management, ideally in insurance business (min. of 3 years)Ability to understand business needs and translate them to functional and non-functional requirements as well as process mapsExperience in process design and continuous improvement techniquesFluent in English, both verbally and in writingPersonality traits:Strong stakeholder engagement with the ability to understand, challenge and agree business needs and requirementsAbility to exert influence across a range of geographically distributed stakeholdersStrong communication skills with the ability to convey a message and get consensusAbility to work well under pressure and achieve results within the scheduled time-frameAbility to work in a fast-moving environment with rapidly evolving targets; multitasking effectively, (re)prioritize and switch focus with efficiencyStrong analytical and communication skillsAbility to identify and solve blockers with minimal guidance, know how to build cross-organizational partnershipNice to haves:Lean Black Belt CertificationExperience with Agile/Scrum based methodologiesExperience in the Financial Services sectorFluency in other European languages (German, French, Spanish)Why Hiscox?Healthy work-life balance with our 35h/week and hybrid working systemHolidays: 25 days + 2 Hiscox Days (Extra two Annual Leave)Health insurance, gym allowance, pension plan etc.After 5 years work 1 month sabbatical leaveTeam spirit with many opportunities to engage and an open cultureWork with amazing people and be part of a unique culture
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