col-wideJob Description:
Job Title:Onsite French-Speaking Customer Service Representative
Location:Lisbon, Portugal (Onsite Only)
Industry:Website Technical Solutions
Job Type:Full-Time (Rotative Shifts)
Salary & Benefits:
Competitive Salary
Health and Life Insurance(Comprehensive coverage from day one)
Career Growth & Development Opportunities
Meal Allowance
Transport Allowance
Company-Provided Equipment(Laptop, tools, and software)
Work Onsite:The role is based onsite in Lisbon, Portugal
Professional Development:Access to training, certifications, and career advancement opportunities
Shift Details:
Working Hours:Monday to Sunday – 24/7 Rotative Shifts (Including Night Shifts)
Days Off:2 Rotative Days per week
Shift Pattern:Rotating shifts, covering morning, afternoon, and night shifts
Language Requirements:
French(Minimum C2 level required)
English(Intermediate proficiency preferred)
Job Description:
We are seeking aFrench-Speaking Customer Service Representativeto join our dynamic team in Lisbon, Portugal. In this role, you will provide technical assistance and support for website-related services to our French-speaking clients. This is an exciting opportunity to be part of a growing team within thewebsite technical solutions industry, where you will have the chance to expand your skills, develop your career, and grow professionally.
While previous experience in customer service or technical support is a bonus, it is not essential. We are looking for individuals who have a passion for technology, a customer-focused mindset, and the ability to thrive in a fast-paced environment.
You will be working onsite in Lisbon, helping French-speaking customers with their technical inquiries and resolving issues related to our website solutions. You will be responsible for assisting customers through various channels such as phone, email, and chat. Your role will also involve troubleshooting, guiding clients through technical steps, and providing exceptional customer service.
We offer a comprehensive training program to ensure you are well-prepared to excel in your role. You will receive the necessary tools and support to succeed, with opportunities for career growth and advancement within the company.
Key Responsibilities:
Provide high-quality customer serviceto French-speaking clients, assisting with technical issues related to website services and solutions
Troubleshoot technical problemsby diagnosing issues, analyzing customer queries, and providing efficient solutions for website setup, configurations, and usage
Guide customersthrough technical steps, ensuring they understand features and functionalities of our website solutions
Assist withwebsite-related troubleshooting, including helping customers fix errors or performance issues
Document all interactionswith customers in the company's customer relationship management (CRM) system for tracking and follow-up purposes
Escalate complex issuesto higher-level support teams when necessary, while ensuring that customer concerns are addressed quickly
Maintainconfidentialityand adhere to data protection policies while handling sensitive customer information
Provide feedbackto management on recurring issues or improvements that can enhance the customer experience
Ensurecustomer satisfactionby resolving issues in a timely, professional, and courteous manner
Work under pressureduring peak periods and manage multiple customer inquiries at once
Collaborate with your team toshare knowledgeand help each other solve challenges to improve the overall customer experience
Assist customers with any inquiries aboutaccount settings, billing issues, website features, and general troubleshooting
Follow company guidelines and standards while maintaining quality and consistency in customer service
Skills and Qualifications:
Fluency in French(C2 level required)
Intermediate English(B2 level or higher)
Previous experience incustomer serviceortechnical supportis beneficial, but not required
Strongcommunication skills, both verbal and written, with a customer-first attitude
Technical aptitudeand willingness to learn about website solutions and troubleshooting methods
Ability to work effectively in afast-paced environment, managing multiple tasks and customers simultaneously
Problem-solving skillswith the ability to quickly analyze technical issues and provide efficient solutions
Comfort in handlingrepetitive tasksand assisting customers with a wide variety of technical issues
Comfortable withnight shiftsand working on weekends, as part of the 24/7 rotating shift pattern
Strong attention todetailand ability to document and track customer issues accurately
EU IDrequired for work in Portugal
Residence Cardfor non-EU nationals
Additional Benefits:
Health and Life Insurance: Comprehensive coverage starting from day one, ensuring your well-being
Career Growth Opportunities: We offer continuous training and internal promotion opportunities to grow your career
Meal Allowance: Daily meal allowance to help with your lunch and snack needs
Transport Allowance: Monthly allowance to assist with transportation costs
Professional Development: Access to ongoing training and certifications to enhance your skills and advance in your career
Company-Provided Equipment: All necessary tools and equipment (laptop, software, etc.) will be provided by the company to ensure your success
Collaborative Work Environment: Join a friendly, team-oriented atmosphere where collaboration and teamwork are key to success