Job Title: Onsite French-Speaking Customer Service Representative
Location: Lisbon, Portugal (Onsite Only)
Industry: Website Technical Solutions
Job Type: Full-Time (Rotative Shifts)
Salary & Benefits: Competitive SalaryHealth and Life Insurance (Comprehensive coverage from day one)Career Growth & Development OpportunitiesMeal AllowanceTransport AllowanceCompany-Provided Equipment (Laptop, tools, and software)Work Onsite: The role is based onsite in Lisbon, PortugalProfessional Development: Access to training, certifications, and career advancement opportunities Shift Details: Working Hours: Monday to Sunday – 24/7 Rotative Shifts (Including Night Shifts)Days Off: 2 Rotative Days per weekShift Pattern: Rotating shifts, covering morning, afternoon, and night shifts Language Requirements: French (Minimum C2 level required)English (Intermediate proficiency preferred) Job Description: We are seeking a French-Speaking Customer Service Representative to join our dynamic team in Lisbon, Portugal. In this role, you will provide technical assistance and support for website-related services to our French-speaking clients. This is an exciting opportunity to be part of a growing team within the website technical solutions industry, where you will have the chance to expand your skills, develop your career, and grow professionally.
While previous experience in customer service or technical support is a bonus, it is not essential. We are looking for individuals who have a passion for technology, a customer-focused mindset, and the ability to thrive in a fast-paced environment.
You will be working onsite in Lisbon, helping French-speaking customers with their technical inquiries and resolving issues related to our website solutions. You will be responsible for assisting customers through various channels such as phone, email, and chat. Your role will also involve troubleshooting, guiding clients through technical steps, and providing exceptional customer service.
We offer a comprehensive training program to ensure you are well-prepared to excel in your role. You will receive the necessary tools and support to succeed, with opportunities for career growth and advancement within the company.
Key Responsibilities: Provide high-quality customer service to French-speaking clients, assisting with technical issues related to website services and solutionsTroubleshoot technical problems by diagnosing issues, analyzing customer queries, and providing efficient solutions for website setup, configurations, and usageGuide customers through technical steps, ensuring they understand features and functionalities of our website solutionsAssist with website-related troubleshooting, including helping customers fix errors or performance issuesDocument all interactions with customers in the company's customer relationship management (CRM) system for tracking and follow-up purposesEscalate complex issues to higher-level support teams when necessary, while ensuring that customer concerns are addressed quicklyMaintain confidentiality and adhere to data protection policies while handling sensitive customer informationProvide feedback to management on recurring issues or improvements that can enhance the customer experienceEnsure customer satisfaction by resolving issues in a timely, professional, and courteous mannerWork under pressure during peak periods and manage multiple customer inquiries at onceCollaborate with your team to share knowledge and help each other solve challenges to improve the overall customer experienceAssist customers with any inquiries about account settings, billing issues, website features, and general troubleshootingFollow company guidelines and standards while maintaining quality and consistency in customer service Skills and Qualifications: Fluency in French (C2 level required)Intermediate English (B2 level or higher)Previous experience in customer service or technical support is beneficial, but not requiredStrong communication skills, both verbal and written, with a customer-first attitudeTechnical aptitude and willingness to learn about website solutions and troubleshooting methodsAbility to work effectively in a fast-paced environment, managing multiple tasks and customers simultaneouslyProblem-solving skills with the ability to quickly analyze technical issues and provide efficient solutionsComfort in handling repetitive tasks and assisting customers with a wide variety of technical issuesComfortable with night shifts and working on weekends, as part of the 24/7 rotating shift patternStrong attention to detail and ability to document and track customer issues accuratelyEU ID required for work in PortugalResidence Card for non-EU nationals Additional Benefits:Health and Life Insurance: Comprehensive coverage starting from day one, ensuring your well-beingCareer Growth Opportunities: We offer continuous training and internal promotion opportunities to grow your careerMeal Allowance: Daily meal allowance to help with your lunch and snack needsTransport Allowance: Monthly allowance to assist with transportation costsProfessional Development: Access to ongoing training and certifications to enhance your skills and advance in your careerCompany-Provided Equipment: All necessary tools and equipment (laptop, software, etc.) will be provided by the company to ensure your successCollaborative Work Environment: Join a friendly, team-oriented atmosphere where collaboration and teamwork are key to success