Job Title: Onsite Dutch-Speaking Customer Service Representative Location: Lisbon, Portugal (Onsite Only) Industry: Website Technical Solutions Job Type: Full-Time (Rotative Shifts) Salary & Benefits: Competitive Salary Health and Life Insurance (Comprehensive coverage) Career Growth and Development Opportunities Meal Allowance Transport Allowance Company-Provided Equipment (Laptop, tools, and software) Onsite Work : Work within a dynamic, collaborative, and supportive environment Shift Details: Working Hours: Monday to Sunday – 24/7 Rotative Shifts (Including night shifts) Days Off: 2 Rotative Days per week Shift Pattern: Rotating shifts covering mornings, afternoons, and nights Language Requirements: Dutch (Minimum C2 level required) English (Intermediate level preferred) Job Description: We are looking for a highly motivated Dutch-Speaking Customer Service Representative to join our growing team in Lisbon.
This is an onsite-only position for individuals passionate about providing exceptional customer service in the website technical solutions industry.
In this role, you will be the first point of contact for Dutch-speaking customers seeking support for technical issues related to our advanced website solutions.
While prior experience in customer service or technical support is a plus, it is not a requirement.
We value candidates who are eager to learn, have strong problem-solving skills, and are committed to delivering high-quality service.
You will receive extensive training to help you succeed in your role and become a key part of a growing team.
In this position, you will be working on-site in Lisbon, where you will have the opportunity to collaborate with an international team.
We offer competitive salary packages , career growth opportunities , and the chance to be a part of an evolving and innovative company that is focused on technical solutions for websites.
If you are passionate about technology, customer service, and thrive in a fast-paced, dynamic work environment, this is the perfect opportunity for you!
Key Responsibilities: Provide top-quality customer service to Dutch-speaking clients, assisting them with technical issues related to website solutions via phone, email, or chat Resolve technical issues and provide step-by-step troubleshooting assistance to clients for website-related queries such as setup, configuration, or functionality issues Help customers navigate website tools , understand features, and offer advice on how to make the most of our solutions Maintain clear and accurate records of all customer interactions and actions taken within the company's CRM system Ensure customer satisfaction through prompt and efficient issue resolution Follow company guidelines and processes to troubleshoot, escalate, or resolve issues efficiently Provide feedback and insights to management on customer concerns, product performance, and potential improvements Work closely with internal teams such as technical support and development to ensure accurate solutions for customers Maintain confidentiality and adhere to company policies regarding data protection and customer privacy Collaborate with the team to improve internal processes and enhance the overall customer experience Take ownership of customer issues , ensuring they are resolved in a timely manner, and provide follow-up as needed Demonstrate a strong understanding of website technologies , tools, and common issues related to online platforms Skills and Qualifications: Fluency in Dutch (C2 level required) Intermediate English proficiency (B2 level preferred) Previous experience in customer service or technical support is a plus, but not mandatory Technical aptitude or willingness to learn about website technical solutions Excellent communication skills (written and verbal) with a customer-centric approach Strong problem-solving abilities, with a methodical approach to troubleshooting and issue resolution Ability to work under pressure in a fast-paced environment and manage multiple tasks simultaneously Attention to detail and ability to work through repetitive tasks with accuracy Ability to manage stress and maintain composure while addressing customer concerns Demonstrates professionalism , empathy, and patience in every customer interaction EU ID required to work legally in Portugal Residence Card required for non-EU nationals Additional Benefits: Health and Life Insurance : Comprehensive coverage for you and your family from day one of employment Career Growth Opportunities : We believe in nurturing our employees' potential.
This position offers clear pathways for advancement within the company Meal Allowance : Provided daily to cover meal expenses while working onsite Transport Allowance : Assistance for commuting costs to ensure you can focus on your role without financial worries Company-Provided Equipment : All necessary tools (laptop, software, etc.)
will be supplied to ensure a seamless work experience Onsite Work Environment : Work within an engaging and supportive team, where collaboration is valued, and personal growth is encouraged