Nordic Languages Client Service Manager, Lisbon!

Client Service Manager with Nordic Languages neededin Lisbon, Portugal!

Are you a Dutch , German , Swedish , Norwegian , or Finnish speaker and Certified in: ITIL V3/v4, CISCO CSM ? Then look no further!

Position: Client Service Manager
Location: On-site in Lisbon, Portugal
Employment Type: Permanent

Are you passionate about delivering exceptional client service and fluent in one of theabove languages plus English? We have an exciting opportunity for a Client Service Manager to join our dynamic team in Lisbon!

Key Responsibilities:

Service Management Reviews: Collaborate with key stakeholders to align client services and performance with business goals, managing regular contract reviews and updates.
Relationship Management: Maintain overall customer health, ensuring visibility and compliance, and address red flag issues proactively.
Operational Excellence: Oversee service level assessments, reporting, and analysis. Drive service improvements and process enhancements, working closely with Operations and Service Delivery.
Performance Metrics: Review KPIs, provide action plans, and deliver accurate, timely reports to senior management for forecasting and analysis.
Special Projects: Contribute to special projects and day-to-day improvements with a cooperative spirit.

Requirements:

Education: Bachelors/Masters degree or equivalent in a related field.
Certifications: ITIL V3/v4, CISCO CSM.
Experience: Proficient in PowerPoint, Excel, Outlook, Word, and Microsoft Teams. Knowledge of business planning, resource management, and financial budgeting is a plus.

Benefits:

Permanent Contract: Enjoy job stability with a competitive salary.
Health & Insurance: Private health and life insurance from day one.
Work-Life Balance: Monday to Friday working hours with a meal allowance on a card/voucher.
Dynamic Environment: Be part of a supportive, innovative team in the heart of Lisbon.

Ready to take your career to the next level? Apply now and become a key player in our Lisbon office!

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