Noc Engineer

We are looking for a NOC Engineer for a telecom company that owns and operates the world's fastest route between Europe and Latin America.
Responsibilities:Responsible for keeping a continuous monitoring of the network and all auxiliary systems that support all operations, analyzing all events in a short and effective time, responding to all network issues, incident reporting, debugging, and troubleshooting.The NOC engineer works in a round-the-clock team model providing 24x7 coverage to ensure maximum uptime of the production network by monitoring and ensuring timely resolution of incidents.Responsible for ensuring that service provision, testing, and delivery of new customer services are completed on time, "right first time," and within defined timelines.The role provides the first line of contact and support for both internal and external customers by informing, resolving, or escalating incidents. Provide Root Cause analysis and reporting.Monitor 24x7 all active assets on the network, facilities, and support systems.Operate and maintain the 24x7 Network Operations Center (NOC) ensuring reliability and quality of services.Minimum Requirements:Bachelor's degree in Communication Engineering, Computer Science, Information Systems, or a related field.Up to 3 years of expert-level hands-on skills with traditional networking technologies.Up to 3 years of experience in a NOC or IT Service Desk role is desirable.Knowledge of subsea cable operation and maintenance.Knowledge or experience in monitoring infrastructure.Availability to work on a 24x7 rotating shifts.Full written and spoken bilingual proficiency in English and Portuguese and/or Spanish.
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