Network Support Agent - French - Lisbon

Position: Network Support Agent

Location: Lisbon, Portugal
Employment type: Permanent
Ideal job for candidates that have an experience working for a Telecom company in the fixed-line process for any of the following global Telecom clients across the globe. If you've handled customer issues related to Broadband/Fibre Provisioning, No-Connectivity, Wireless, Slow-Speed issues, you'll have a good rewarding career on the Network-side of how customers consume Internet and Data & Voice Services
DUTIES AND RESPONSIBILITIES: Review and verify client's access and circuit orders by performing network checks, site readiness, and component testing to ensure accuracy and alignment with customer orders Manage and document all checks, tasks, and escalations to ensure on-time delivery and resolution, including handling exceptions and providing updates via phone, email, and tickets Track and resolve third-party access provider activities, milestones, and escalations while coordinating with local field technicians, vendors, and Telco providers for testing, installation, and activation Conduct standard testing based on product type, troubleshoot, document, and resolve issues, and certify end-to-end services Provide weekly performance summaries to improve turnaround and support escalated cases from Network Field Operations or customers. REQUIREMENTS: Customer-facing experience with strong knowledge of telecommunications and experience working with tech / telecommunications industry Proficiency in French and English (C1) Basic understanding of networking infrastructure (hubs, switches, routers, mainly Layer 1 & 2) Excellent task management skills, including attention to detail, ability to follow instructions, organize follow-up tasks, and document actions Proficient in coordinating with others to ensure task completion Strong computer skills, with experience navigating multiple applications Minimum 1 year experience in same / similar roles BENEFITS: Permanent contract Competitive salary Private health and life insurance from day one in the company Working hours: Monday to Friday Meal allowance on card/voucher
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