Position : Network Support Agent (Dutch) Location : onsite in Lisbon, Portugal Employment type: Permanent DUTIES AND RESPONSIBILITIES: Review Telco Access and Circuit order by performing network checks and site readiness to ensure provisioning of order is in line with customer's order Perform and document all checks and component testing to determine completeness and accuracy of all information Perform tasks and activities to ensure on-time request through to local Telco Access providers Perform exception and escalation management tasks or actions including documenting and escalating as required to be able to meet and deliver customer promised commitment timelines Deliver on-time response and resolution updates via Phones, Emails, Tickets/tasks from various stakeholders, internal and external Provide weekly order summary performance to drive Telco turnaround performance Track, manage, and resolve all Third-Party Access Provider related activities, milestones, & escalations Coordinate with Local Field Technicians, 3rd Party Vendors and Local Telco Access providers in performing standard testing, installation, and activations of local circuits and porting of telephone numbers in systems and troubleshooting of connectivity Coordinate and conduct standard testing as required based on the product type Troubleshoot, document, and resolve issues identified and certify services end to end Support on escalated cases from Network Field Operations or Customers to support site surveys when circuit testing is involved REQUIREMENTS: Minimum Requirements Customer facing experience with good knowledge of Telecommunications and familiarity with working with Telcos Fixed Line: At the time of submitting your resume, please identify the Telco provider and the country you've had experience working with/or for Good command of Dutch and English (C1) Basic knowledge of Networking Infrastructure - Hubs, Switches, Routers (mainly Layer 1 & 2 devices) Minimum experience of working in an International Telecoms environment of 1 year Very good with Task management: Attention to Detail Ability to follow instructions and logical tasks Ability to remember and organize follow-up tasks Ability to document tasks and actions for order reviews and updates Ability to coordinate with others in ensuring task completion Excellent computer system proficiency skills with working & navigating across multiple applications BENEFITS: Permanent contract Competitive salary Private health and life insurance from day one in the company Working hours: Monday to Friday On-site Work Module Meal allowance on card/voucher To apply for this position, visit our career page: #J-18808-Ljbffr
