Native French Speaker Customer Service

Position: French-Speaking Customer Service Representative (Remote, Urgent Hire)
Location: Remote (based in Lisbon)
Work Schedule: Early Shift: 08:00 AM - 05:00 PMNight Shift: 01:00 AM - 10:00 AM5 days per weekResponsibilities: Deliver top-quality support to French-speaking customers via phone, email, and chatAddress and resolve questions about products, services, and accounts promptlyTroubleshoot customer issues and escalate complex cases when necessaryEnsure customer satisfaction through proactive follow-ups and clear communicationKeep customer records accurate and up-to-date in the systemCollaborate with your team and management to maintain high service standardsWork rotational shifts, including both early and night shifts, with an emphasis on consecutive days off when possible Requirements: Native French speaker (required)Proficient in English (C1 level) for internal communicationPrevious experience in customer service is beneficialExcellent communication and problem-solving skillsAbility to handle multiple customer inquiries simultaneouslyComfortable working with technology and customer service platformsFlexibility to work early and night shifts based on the business needs What We Offer: A competitive salary packageRemote working from the comfort of your home in LisbonComprehensive training and ongoing support to grow your careerA dynamic and inclusive team environmentOpportunities for career progression within the company This is an urgent opening – Apply today and become a key player in our rapidly growing team!