Are you sure you want to apply for this vacancy without completing your profile? Update your profilehere .
Lisbon, Portugal Multilingual Service & Delivery E-commerce Expert Workster partners with a major international BPO industry to grow their rapidly expanding German, French and Italian presence in Lisbon, Portugal, for their exciting client, a worldwide leading company in short-form mobile video. This client creates to inspire – for you, for us, and for more than 1 billion users on the platform, leading with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes.
Your Role
You will be part of a global team that's responsible for ensuring our marketplace is safe
and trustworthy for not only our users, but also sellers and creators.
Manage customer/seller/creator enquiries proficiently and professionally while
meeting specific quality expectations.
Identify root cause of reported issues and provide appropriate resolutions in order to
deliver excellent service. Summarize the Q&A and log in to the knowledge
management tool.
Promptly escalate critical/ high-risk cases to the appropriate authority.
Coordinate with other teams/ departments to resolve customer issues, follow-up and
make sure close-loop to all escalations.
Look for opportunities to identify ongoing issues and eliminate repeat complaints,
reduce escalation rate in order to enhance operating process and improve overall
customer experience.
Adhere to established procedures and guidelines while providing quality customer
service in order to meet and exceed department standards.
Engage sellers to develop long-term relationships and confidence in client's
Ecommerce.
Support ad-hoc projects and initiatives per business needs
Your Qualifications
C1 level of Italian, German OR French
Intermediate level of English (B1-B2)
Based in Lisbon or willing to relocate there
Previous BPO experience or similar is an advantage
Flexibility regarding shifts and working hours
Efficient and flawless problem-solving and decision-making
The Offer
Fantastic base salary package
Great Signing Bonus
Possibility to join a Team for a huge brand and global recognition
Excellent career progression possibilities with a growing Team
Good office location in the city centre of Lisbon
Book a 15min call with us here according to your schedule!
Show us what makes you stand out! Check out our international openingsand apply today - it takes one minute.
Let's Connect Congratulations! We'd love to get to know you better. If your profilematches our openings you can expect a contact from us within 48h toexplore your experiences and aspirations.
Connect with the Employer Your chance to shine! Engage directly with the employer. We'll assist you inpreparing for the interview so you can put your best foot forward.
You're In! Welcome Aboard Congratulations, you've got the job! We'll guide you through onboarding andpotential relocation for a smooth start.This process aims to make the journey to your new career professional,engaging and focused on finding the right match for you
Workster partners with a leading B2B solution provider who are looking to recruit German-speaking Game…
Workster partners with a leading B2B solution provider who are looking to recruit Italian-speaking Game…
Workster partners with a BPO with great employee satisfaction ratings to find experienced German-speaking Customer…
Sign up now and receive the latest vacancies in your inbox!
The user consents to the use of the data. More information: Privacy Policy .
#J-18808-Ljbffr
