Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless, and create memorable commerce experiences.
The Manager of People Operations is a crucial management role on our People Experience team, responsible for leading and managing a global PX Operations team to deliver high-quality, efficient, and effective HR services to the organization. This role involves overseeing various HR functions, including payroll, benefits administration, employee records management, HR systems, and employee inquiries. The Manager will ensure that all HR processes and transactions are executed accurately, timely, and in compliance with relevant regulations and company policies.
You will manage a team of three, and work in close collaboration with all members of the People Experience team, as well as members of the Legal, IT, and Finance teams. This role is based in Portugal.
How You'll Make an Impact:
Leadership and Management:
Lead, mentor, and develop the PX Operations team, fostering a culture of excellence and continuous improvement.
Set performance goals and objectives for the team, conduct regular performance reviews, and provide constructive feedback.
Ensure adequate staffing levels and manage team workload to meet service delivery standards.
Service Delivery:
Oversee the delivery of global HR services, including candidate experience, new hire set-up and onboarding, payroll processing, benefits administration, employee records management, and general support to all HR domains.
Ensure all HR transactions are processed accurately, timely, and in compliance with company policies and legal requirements.
Develop and implement standard operating procedures (SOPs) to ensure consistency and efficiency in service delivery.
Participate in cross-functional PX projects.
Process Improvement:
Identify opportunities for process improvements and efficiencies within PX.
Lead and manage HR projects aimed at enhancing service delivery, including the implementation of new HR technologies and systems.
Monitor and analyze service delivery metrics and KPIs to ensure high levels of performance and customer satisfaction.
Compliance and Risk Management:
Ensure compliance with all relevant labor laws, regulations, and company policies.
Manage internal and external audits related to HR processes and ensure timely resolution of audit findings.
Maintain accurate and up-to-date employee records and ensure data privacy and security.
Stakeholder Management:
Build and maintain strong relationships with internal stakeholders, including HR Business Partners, IT, Finance, and other departments.
Act as a point of contact for escalated employee inquiries and issues, ensuring prompt and effective resolution.
Communicate HR policies, procedures, and updates to employees and management.
You'll Enjoy This Role If You Have:
Extensive knowledge of global HR operations, preferably in the US and within several EMEA countries including Portugal.
Experience in managing small teams with big impact.
Building and scaling processes is no secret to you.
You have very strong written and verbal communication skills.
Fluency in English is a must.
Demonstrated project management and leadership skills.
Excellent organization and problem-solving skills with attention to detail.
Ability to work independently & in a team environment.
Ability to protect confidential and proprietary information.
Portugal Benefits:
Competitive Salary
Equity
Unlimited Vacation
Medical, Dental and Vision Insurance (Multicare)
Life Plan
Meal Allowance
Referral Bonuses
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Salsify loves a good success story and it would be our privilege to help write yours! If you have an interest in our roles please do not hesitate to apply - we would be happy to speak with you!
Salsify's mission is to empower brand manufacturers to win on the digital shelf.
Helping brand manufacturers to win online is what we do. Our culture is who we are.
Please see our Candidate Privacy Statement for information on the personal data we process in connection with your application.
An Inclusive Place To Work
Salsify does not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We are committed to empowering a diverse workforce.
Accommodations
Salsify is committed to an inclusive hiring process, and we aim to provide accommodations for persons with disabilities.
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