Machine Learning Scientist

.By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice. Job Description Zendesk is looking for a motivated Machine Learning Scientist to join our team. Zendesk's people have one goal in mind: to make Customer Experience better. Our products help more than 125,000 global brands (AirBnb, Uber, JetBrains, Slack, among others) make their billions of customers happy, every day.Our team is responsible for helping Customer Experience teams to achieve their best, by intelligently solving repetitive work, so they can shift their focus to solving more sophisticated problems. We use the latest trends in Machine Learning and AI algorithms to help us on that mission, and we're passionate about empowering our customers You will be embedded in a multi-functional team, closely collaborating with scientists, engineers and product. You will contribute to the Research road map of Zendesk, by researching and building efficient multilingual machine learning solutions that can power AI capabilities, such as macro suggestion, multilingual intent detection or sentiment analysis. What you'll be doing Pair with applied ML scientists to learn about our technology stack and architecture Collaborate with ML teams to research, build and improve efficient multilingual AI solutions with a significant impact on customer support. Solve meaningful and challenging problems with recent ML techniques including neural networks and information retrieval Support transference to production of ML techniques and learn how to design for scale. Improving customer support of millions of clients a day! Collaborate with hardworking, experienced, and humble colleagues around the globe. Present your work to a multi-disciplinary, global audience. Be up to date with recent literature in machine learning and Natural Language Processing (NLP), participating in conferences and sharing knowledge internally. Champion initiatives to improve the quality and robustness of Zendesk AI capabilities. Mentor and collaborate with other team members Collaborate with universities in projects and by supervising MSc thesis Participate in activities and volunteer with other scientists, engineers, students and interns. What you bring to the role Required experience: MSc degree in computer sciences, electrical engineering, math, or related areas. A solid foundation in statistics and machine learning techniques Good programming skills in python Experience with at least one of the main deep learning libraries (Tensorflow, Keras, PyTorch) - PyTorch preferred