Job Description: Dutch-Speaking Customer Service Advisor (On-Site - Lisbon) Position: Dutch-Speaking Customer Service Advisor
Location: On-Site, Lisbon, Portugal
Industry: Web Services
Language Requirements: Fluent Dutch + B2 English
Prior Experience: Preferred but not required
Salary & Benefits: Competitive salary, career development opportunities, and more.
Job Overview:
We are seeking a Dutch-Speaking Customer Service Advisor to join our team on-site in Lisbon. This role involves providing excellent customer support to Dutch-speaking clients. Previous experience in customer service is a plus but not mandatory as full training will be provided. You will be responsible for resolving inquiries, assisting with web services, and delivering exceptional customer service to ensure a positive customer experience.
Key Responsibilities:
Customer Support: Deliver high-quality customer service to Dutch-speaking clients via phone, email, and live chat.Issue Resolution: Handle customer inquiries and resolve any issues efficiently to ensure customer satisfaction.Product Knowledge: Stay updated on company products and services to provide accurate information and troubleshooting support.Order Management: Assist customers with placing, updating, and tracking orders.Technical Assistance: Provide basic technical support to help customers use digital services (training provided).Collaboration: Work closely with teams across the company to resolve issues and improve the overall customer experience.Customer Feedback: Gather and share feedback to help improve the company's services and products. Work Schedule:
Monday to Friday: 07:30 AM to 08:00 PM (Rotational shifts)Days Off: Weekends Relocation:
Lisbon Only:Airfare Reimbursement: After 6 months of employment, reimbursement of airfare up to 400€ in economy class.Accommodation:Room in Shared Apartment for up to 12 months, with rent of 280€ including all utility bills (deducted directly from the payslip).Note: The accommodation benefit is for those relocating from outside of Portugal. Salary Conditions:
Meal Allowance: 7.23€ per working day.Transport Allowance: 20€ per month.Health Insurance:Provided from Day 1 (employee needs to pay a monthly amount).Free health insurance after 6 months of employment.Position Bonus for Braga: 20€ per 12 months. Documents Accepted:
EU IDResidence CardManifestação de InteresseVisas (under consultation) Additional Benefits:
Meal Allowance: Provided per working day.Transport Allowance: Provided monthly.Health Insurance: Available from Day 1 (with employee contribution) and free after 6 months of employment.Career Development: Opportunities for growth and advancement within the company. How to Apply:
If you are fluent in Dutch and English and are ready to join a vibrant team in Lisbon, apply now! Please submit your resume and cover letter outlining your experience and why you would be a great fit for this role.