Job Description: Dutch-Speaking Customer Service Advisor (On-Site - Lisbon) Position : Dutch-Speaking Customer Service Advisor Location : On-Site, Lisbon, Portugal Industry : Web Services Language Requirements : Fluent Dutch + B2 English Prior Experience : Preferred but not required Salary & Benefits : Competitive salary, career development opportunities, and more.
Job Overview : We are seeking a Dutch-Speaking Customer Service Advisor to join our team on-site in Lisbon .
This role involves providing excellent customer support to Dutch-speaking clients.
Previous experience in customer service is a plus but not mandatory as full training will be provided.
You will be responsible for resolving inquiries, assisting with web services, and delivering exceptional customer service to ensure a positive customer experience.
Key Responsibilities : Customer Support : Deliver high-quality customer service to Dutch-speaking clients via phone, email, and live chat.
Issue Resolution : Handle customer inquiries and resolve any issues efficiently to ensure customer satisfaction.
Product Knowledge : Stay updated on company products and services to provide accurate information and troubleshooting support.
Order Management : Assist customers with placing, updating, and tracking orders.
Technical Assistance : Provide basic technical support to help customers use digital services (training provided).
Collaboration : Work closely with teams across the company to resolve issues and improve the overall customer experience.
Customer Feedback : Gather and share feedback to help improve the company's services and products.
Work Schedule : Monday to Friday : 07:30 AM to 08:00 PM (Rotational shifts) Days Off : Weekends Relocation : Lisbon Only : Airfare Reimbursement : After 6 months of employment, reimbursement of airfare up to 400€ in economy class.
Accommodation : Room in Shared Apartment for up to 12 months , with rent of 280€ including all utility bills (deducted directly from the payslip).
Note : The accommodation benefit is for those relocating from outside of Portugal.
Salary Conditions : Meal Allowance : 7.23€ per working day.
Transport Allowance : 20€ per month.
Health Insurance : Provided from Day 1 (employee needs to pay a monthly amount).
Free health insurance after 6 months of employment.
Position Bonus for Braga : 20€ per 12 months .
Documents Accepted : EU ID Residence Card Manifestação de Interesse Visas (under consultation) Additional Benefits : Meal Allowance : Provided per working day.
Transport Allowance : Provided monthly.
Health Insurance : Available from Day 1 (with employee contribution) and free after 6 months of employment.
Career Development : Opportunities for growth and advancement within the company.
How to Apply : If you are fluent in Dutch and English and are ready to join a vibrant team in Lisbon , apply now!
Please submit your resume and cover letter outlining your experience and why you would be a great fit for this role.