col-wideJob Description:
Job Description: French-Speaking Customer Advisor (Web Services) – On-Site in Lisbon
Are you passionate about providing exceptional customer service and eager to make an impact in the web services industry? We are seeking motivatedFrench -Speaking Customer Advisorsto join our dynamic team inLisbon, Portugal. This excitingon-siteopportunity allows you to work alongside an international team, assist customers, and enhance their experience with web services.
Key Responsibilities:
As aFrench-Speaking Customer Advisor, you will be the main point of contact for French-speaking clients, ensuring they receive the best possible support. Your key duties include:
Customer Support: Assist customers via multiple communication channels, ensuring their inquiries are resolved quickly and effectively.
Web Services Expertise: Develop a deep understanding of the company's web services, offering accurate and helpful information to customers.
Problem-Solving: Troubleshoot and resolve customer issues, providing effective and personalized solutions.
Communication: Communicate clearly, professionally, and empathetically with customers to ensure their needs are met.
Collaboration: Work closely with team members and other departments to escalate and resolve complex issues.
Customer Feedback: Gather and report valuable customer feedback to improve the service quality.
Documentation: Log customer interactions and resolutions accurately in internal systems.
Requirements:
Language Skills: Fluent inFrenchand at leastintermediate English(B2). You should be able to communicate effectively in both languages.
Experience: Previous experience in customer service is beneficial, but not mandatory. We value a strong willingness to learn and develop.
Skills:Communication: Excellent verbal and written communication skills in both French and English.
Problem-Solving: Strong troubleshooting skills and the ability to offer quick solutions.
Customer-Oriented: A passion for delivering excellent customer service and maintaining long-term relationships.
Adaptability: Comfort in a fast-paced environment and ability to adjust to new challenges.
Team Player: Ability to work well with colleagues to achieve common goals.
Tech-Savvy: Basic computer skills and the ability to learn new web-based tools and applications.
Benefits:
Competitive Salary: Enjoy a salary that reflects your skills and experience, with the opportunity for performance-based bonuses.
Relocation Package: For those relocating from abroad, we offer a fullrelocation package, including flight tickets and accommodation support.
Health & Life Insurance: Comprehensive health and life insurance coverage starting onday one.
Meal Allowance: A daily meal allowance to help with food expenses.
Transport Allowance: Monthly transport allowance for your daily commute.
Career Growth: Opportunities for career development and advancement within the company.
Training & Development: Continuous learning and development programs to enhance your skills and career prospects.
Work-Life Balance: A supportive environment that values your well-being and work-life balance.
Vibrant Location: Work inLisbon, one of Europe's most exciting and culturally rich cities, known for its beautiful architecture, delicious food, and sunny weather.
Why Lisbon?
Lisbon offers a perfect mix of history, culture, and modern living. It's a fantastic city for personal and professional growth, with a welcoming international community and a growing tech industry. You'll enjoy a high quality of life, a vibrant social scene, and an affordable lifestyle in a beautiful, sunny city.
How to Apply:
If you're ready to join our team as aFrench-Speaking Customer AdvisorinLisbon, we'd love to hear from you! Please submit yourCVandcover letter, highlighting your language skills, experience (if any), and enthusiasm for delivering exceptional customer service.
- Apply here or send your resume at: [email protected]
We look forward to welcoming you to our team!