Lead Data Operations - Link

The Role Veeva Link's vision is to build connected data applications that improve research and patient outcomes. These data applications give access to high-quality people profiles built by our Base Data team. As a Lead for one of our Data Operations teams, you will lead a remote team of 75+ freelancers who do rule-based Web research across the Link Product family. You will design business processes and drive process improvements as well as technology improvements. You will partner with quality control to identify and eliminate the root causes of quality issues. You plan and control these business processes associated with one or more products of Veeva Link and support its execution by removing barriers for your team members. Your primary focus is to improve process efficiency and reduce defects. You help your direct reports to improve their performance and grow into larger roles. As a first-line manager and servant leader, you deliver operational metrics associated with your process and results while keeping your team engaged. To thrive in your role, you are highly motivated to lead and have a "can do" attitude. You are results-oriented, analytical, organized, and socially skilled. You communicate effectively with managers, analysts, and researchers. The ideal candidate for this role has a strong interest in people management, a process-oriented mindset, and an excellent work ethic. Whether you choose to work at home or in one of our offices, you enjoy working with autonomy and in an international environment. We have a great remote working culture where people work hard, have fun, and grow. What You'll Do Lead a team of 75+ data curators Deliver on weekly production targets (quality, throughput, efficiency) Headcount planning, roster management Continuous metric improvement using the lean six sigma approach Grow and develop your team Requirements Bachelor's degree in a field related to business, engineering, or life sciences Strong interest in people management Process-oriented mindset Highly conscientious (organized, analytical, "can do" attitude) Proficient with Microsoft Excel or Google Sheets Fluent in English Nice to Have Master's degree or above in a field related to business, engineering, or life sciences 1+ years of working experience (including internships) in the pharmaceutical, healthcare, or data industry 1+ years of experience in people management, process management, or remote leadership Proficient with SQL or Python Perks & Benefits Personal development budget Fitness reimbursement Life insurance Work Anywhere #J-18808-Ljbffr