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Language Service Administrator with GermanSector: Administration and Secretarial
Role: Administrator
Contract Type: Permanent
Hours: Full Time
Colt provides network, voice, and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.
Short Description
Job Title: GCA Global Language Services
Job ID: 35086
Job Location: Lisbon, Portugal - hybrid setup
Function: Chief Operating Officer (COO)
Why we need this role
As a Language Services Administrator, you'll directly engage with customers and partners to provide seamless service while fostering strong customer relationships.
This role focuses on managing customer incidents, supporting account managers, and ensuring timely issue resolution by collaborating with internal teams, vendors, and licensed operators.
Key tasks include maintaining accurate incident data, driving customer relationship improvements, and ensuring proactive, efficient communication to enhance customer experience and satisfaction.
What you'll do
Typical tasks and responsibilities will include:
Seamlessly managing the end-to-end process for the resolution and communication of customer support tickets.Responding to all incidents and requests within specified SLAs (24/7 operations).Proactively working on customer experience to improve NES.Responding to customer/OLO's emails and telephone calls in a foreign language, following set processes and documenting incident details in required templates.Providing regular communication with customers and vendors on the progress of customer tickets.Proactively following up on negative triggers to improve NES.Allocating unresolved incidents to appropriate support groups and managing customer escalations.What we're looking for
What we're looking for:
Excellent communication skills (reading/writing/speaking) in German and English.Solid experience in managing customer relationships.Ability to multi-task and prioritise workload.Ability to adapt to continuously changing procedures and environment.Team player with strong interpersonal skills.Working knowledge of Intranet and Internet applications beneficial.Good knowledge of MS Office products (Excel, Word, Outlook).A flexible and proactive approach.Skills
Help Desk Problem Solving, Workflow Management, Help Desk Best Practices, Service Level Management, Foreign Languages.
What we offer you
At Colt, you'll make a difference.
Because around here, we empower people.
We don't tell you what to do.
Instead, we employ people we trust, who come together across the globe to create intelligent solutions.
Diversity and inclusion
Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt.
We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.
Benefits
Our benefits support you through all parts of life, for both physical and mental health:
Flexible working hours and the option to work from home.Extensive induction program with experienced mentors and buddies.Opportunities for further development and educational opportunities.Global Family Leave Policy.Employee Assistance Program.Internal inclusion & diversity employee networks.A global network
When you join Colt you become part of our global network.
We are proud of our colleagues and the stories and experience they bring.
Company
About Colt: We always go above and beyond so our customers can succeed and to do this we need talented people from all walks of life.
Inclusion and Diversity at Colt
Colt's commitment to inclusion and diversity is embodied in its employee networks, designed to support employees, connect Colt with the outside community, and create meaningful change.
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