Language Operations Specialist - Lisbon

.What's the opportunity about?Unbabel is a company that provides language solutions to businesses. We have a vision of building universal understanding, and to achieve this goal, we use AI-powered, human-refined machine translation technology.Unbabel is seeking a Language Operations Specialist who will be responsible for providing technical and linguistic support to help customers scale their language operations. The role involves working with customers and internal teams to ensure their translation capabilities are measured and empowered. They will be responsible for onboarding customers onto the Unbabel Portal, a platform that enables businesses to manage their translation projects. This will involve collaboration with different teams within Unbabel, such as AI, Product, Engineering, and Revenue teams, to ensure customers have the best possible experience.ResponsibilitiesBuilding and developing trusted-advisor relationships with key accounts, client stakeholders, and executive sponsors; Serving as the primary point of contact for all client operational needs from post-initial sale through ongoing operations; Contributing to thetimely and successful delivery of our solutions according to client expectations and objectives by supporting project and development efforts; Helping define KPIsand reports according to both Unbabel and client needs; Onboarding customers to the Unbabel platform from start to finish; Developing and executing against a comprehensive plan and strict deadlines; Formulating, organizing, and monitoring interconnected projects involving multiple internal and external stakeholders; Owning the customer's language operations, from linguistic resources implementation and management to engine customization management; Ensuring quality performance standards are met through planning, prioritizing, testing, and issue resolution; Tracking and reporting on quality metrics and performance; Working with partners to extend reach & promote adoption; Supporting new opportunities in the Account Team, driving relevant activities to facilitate positive outcomes; Ensuring customer satisfaction