Key Account Operations Specialist

Location: Lisbon, Portugal
Salary: Competitive + Incentives + Bonus | Ref: 35068 Pentasia is recruiting for a Key Account Operations Specialist for one of the most internationally established and leading game-tech companies based in Lisbon. We are seeking a dedicated individual to form part of the team with the key operations department, ensuring excellent service, performance, and growth.
Responsibilities
Provide exceptional second-line support to our high-value players, surpassing their expectations while delivering a top-notch customer experience.
Aid Key Account Managers by coordinating Key Accounts activities, including bonus setup, managing correspondence, maintaining lists, and handling content.
Foster effective and efficient communication with both players and colleagues to ensure the achievement of business objectives and targets.
Identify potential high-value players and refer them to the relevant Key Account Manager.
Oversee the Key Account budget and take charge of gifting and shop operations, collaborating with internal and external partners.
Execute all tasks promptly and efficiently.
Manage ad-hoc tasks and projects related to high-value customers as required.
Requirements
Possess a minimum of 1 year of experience in a similar role.
Proficient in handling tickets, emails, live chat, telephone queries, and providing customer support.
Demonstrate advanced Excel skills.
Familiarity with online betting would be an asset.
Exhibit excellent organisational and analytical abilities.
Flexibility to work various shifts, including weekends and public holidays.
Exceptional command of spoken and written, preferably North American English at a native level.

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