What will you be doing at Miniclip?As the first point of contact for inquiries from our customers, your primary responsibilities will include: ? Reviewing incoming questions and feedback about accounts, purchases, game and technical issues? Organising, tagging and/or answering tickets based on the defined protocol via our support tool;? Detecting trends in inquiries and analyse the reason behind the complaint;? Ensuring that the information shared with players is up-to date and correct;? Reporting technical issues, bugs and feedback to relevant teams (Production, Art Marketing etc.
);? Suggesting ideas for improving player experience and our processes;What are we looking for?We're looking for a hard-working, team-oriented candidate who is passionate about providing support to our users.
The ideal candidate has:? A proven track record of providing value-driven customer service in Technology industry (2+ years of experience);? The ability to work under pressure in a fast-paced, agile environment;? Excellent attention to detail and ability to follow strict procedures even with repetitive tasks;? A customer oriented mindset and ability to adapt and deal with different customers from various cultures;? Knowledge of customer service related software, ticketing systems.? Ability prioritise and manage time effectively.? Excellent communication skills, including fluent written and spoken English; The following skills are desirable but not essential: ? Experience in the gaming industry;? Knowledge of mobile gaming trends and of the mobile market in general;? Knowledge in GDPR and global movements on privacy and security;? Knowledge in Customer Experience concept;? Experience in Programming, Statistics and/or Project Management.
; Please ensure that you upload your CV and a cover letter in English.