About Us
GuestReady is a globally leading short-term rental management and hospitality company, providing great services to property owners, and amazing stays to guests. We are currently operating in the United Kingdom, France, Portugal, Spain and the United Arab Emirates, and we're growing fast. Launched in 2016, with over 3.3 million guest nights sold, generating over $170 million in Gross Booking Value and managing a portfolio worth over $1 billion, GuestReady is a company on the rise.
At GuestReady, our purpose is to revolutionise the short-term rental industry through innovative technology and a commitment to hospitality. We empower landlords to turn their investments into profitable sources of income by streamlining the rental process from start to finish. Our mission is to bring the tradition of hospitality to the short-term rental market and provide peace of mind for our valued clients.
The Junior Operations Associate role will suit an individual with great customer relations who wants to gain valuable experience and exposure at a well-established company in Porto.
Responsibilities:
Build relationships with guests based on trust and respect.
Support and assist the reception and housekeeping team with day-to-day operations.
Manage Reservations and Guest Communication (Front Office & Back Office).
Have a holistic approach while solving problems tactfully to ensure client and guest satisfaction.
Requirements:
Fluent in Portuguese and English - French and Spanish would be a plus.
Located in Porto.
Experience in reception, tourism, hospitality (required).
Willingness to work at weekends and any schedule, including shifts until 1 am.
Ability to work under pressure calmly and composed.
Fast problem solver; able to seek solutions instantly for any given problem.
Experience in delivering host-focused solutions based on their needs and satisfaction.
Team player; able to work in a cross-cultural environment.
Multi-tasker, organized, and able to manage time efficiently.
Detail-oriented with a strong focus on quality.
Willingness to learn and develop self.
Able to build rapport with diverse individuals and possess excellent relationship-building skills.
Adhere to the highest ethical and professional quality standards.
Benefits:
Great working environment within a fast-growing, tightly knitted team.
Challenging and diverse tasks that promote growth.
Work with multicultural team members and international teams.
Exposure to the fast-paced world of high-tech start-ups.
A dynamic work environment with flat hierarchies and space for your own ideas.
We encourage you to apply even if you are missing a skill or two! Don't undervalue yourself and miss out on an incredible opportunity. A lot of things can be learned through experience, and skills can be transferable. Let's work together to fill the gaps!
Diversity and Inclusion
GuestReady is proud to be an equal opportunity employer, and we are committed to providing an environment of mutual respect and inclusion to our teams all over the world. We do not accept any discrimination on the basis of race, colour, gender, religion, sexual orientation, disability, age, culture, and warmly welcome applications from members of underrepresented groups.
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