UMAI is a software provider that helps restaurants to save time and increase revenues by automating manual tasks, minimizing last-minute cancellations, upselling customers more effectively, and providing more personalized service.
We are one of the fastest growing F&B tech B2B companies in the fastest growing region in the world.
Built on a SaaS model, we currently service over 400 different brands from Malaysia, Singapore, Indonesia, Vietnam and far-reaching Denmark.
The team has extensive experience in building internet companies and has been part of some of the largest e-commerce ventures in the Asia Pacific Region.
Founded by the former MD of Foodpanda Singapore, the largest food delivery service in Singapore, our team has shared experience ranging from McKinsey, Deloitte to Rocket Internet and includes a member of the founding team of Nova Founders Capital.
We're looking for a customer advocate who understands product onboarding, loves our products, and enjoys the challenge of problem-solving.
This is not a formal corporate role; we're on a first-name basis.
We seek someone with a "hustle" attitude, who is results-driven, comfortable with ambiguity, a self-starter, and has a sense of humor.
Freelance ContractorWe welcome fresh graduates or candidates with at least 1 year of experience in Customer SuccessMust have European citizenship or a valid work visaStart Date: ASAPYour Responsibilities:You will be the first point of contact and will be responsible for the well-being of our restaurant partners (e.g., ensure customer onboarding & training).Creating value for our restaurant partners by identifying, clarifying, and prioritizing partner needs while providing excellent customer service and setting realistic expectations for the partnership.Executing restaurant requests for changes on the platform (e.g., updating system profiles, resolving technical issues).Looking for new opportunities to increase revenues from existing customers (e.g., upselling & renewing customers).Working with our Media Partners to ensure our customers succeed with their marketing programs.Developing targets and strategies with the Team Lead.Collaborating with our operations team to streamline processes.Your ProfileGraduates or currently pursuing studies in Business, Marketing, Economics, Psychology, Sales, Computer Science, or similar subjects.You have great social skills and enjoy interacting with customers.You possess an entrepreneurial mindset and interest or experience in project management or entrepreneurship (e.g., working student jobs, internships, or through a company you have founded).You are enthusiastic, goal-oriented, and have excellent organizational skills.You have a strong work ethic and the ability to work in a fast-paced environment.You have a keen interest in the startup world, particularly in developing people and improving company culture.What we offer:An opportunity to work with two internationally experienced entrepreneurs.Insight into all relevant aspects of growing a company and the opportunity to build an impactful, international network.A great working atmosphere with an international team comprising more than 10 different nationalities.A dynamic and highly motivated team with flat hierarchies.Challenging and diversified tasks with direct responsibility & ownership.
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