L'Oréal is the ultimate "Beauty Pure Player" – dedicated exclusively to beauty, for every kind of beauty. With over 110 years of unparalleled expertise, we possess a deep understanding of the desires and aspirations of consumers worldwide.
Your Responsibilities
Customer Contact: Communicate with customers via live chat, phone, emails, webforms, and social media.
Request Management: Handle consumer requests related to information and complaints.
Service Excellence: Provide precise and timely beauty and product advice.
E-commerce Assistance: Address questions related to returns, deliveries, or refunds.
Product Care Advice: Offer recommendations on products, alternatives, or specifics.
Database Maintenance: Manage data-related inquiries (GDPR, unsubscribing from newsletters, data breaches).
Health Report Registration: Document health-related conditions.
Requirements:
Native German speaker with excellent communication skills
Proficient in English (at least B2 level: written, spoken, and read)
Customer-oriented with strong problem-solving skills
Empathetic and focused on customer satisfaction
Team player with good IT skills and competence in using reporting tools
Flexible and available to work in shifts
Preferred Qualifications:
Experience in the cosmetics and luxury sector
Knowledge and experience with digital and social media
Previous experience in customer service
Offer:
Comprehensive Training
Work Schedule: 40 hours per week, Monday to Sunday, from 08:00 to 20:00.
Holiday and Christmas Allowances: Equal to the base salary, paid as a monthly percentage on top of your salary.
Meal Allowance: €7.00 per day, provided by a debit card for tax exemption.
Health Insurance: Available from the first day of the employment contract.
Workplace: Porto.
Compensation Package: €1,284.05 (with apartment benefit) or €1,448.55 (without apartment benefit)
Contract Details: Initial 12-month term contract, extendable up to 24 months. Permanent employment after 2 years.
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