Description
About the Company ?L'Oréal is the ultimate "Beauty Pure Player" – dedicated exclusively to beauty, for every kind of beauty. With over 110 years of unparalleled expertise, we possess a deep understanding of the desires and aspirations of consumers worldwide.Your Responsibilities Customer Contact: Communicate with customers via live chat, phone, emails, webforms, and social media.Request Management: Handle consumer requests related to information and complaints.Service Excellence: Provide precise and timely beauty and product advice.E-commerce Assistance: Address questions related to returns, deliveries, or refunds.Product Care Advice: Offer recommendations on products, alternatives, or specifics.Database Maintenance: Manage data-related inquiries (GDPR, unsubscribing from newsletters, data breaches).Health Report Registration: Document health-related conditions.Join us at Teleperformance Portugal and be part of a team dedicated to beauty and excellence!
Requirements
Your Profile Native German speaker with excellent communication skillsProficient in English (at least B2 level: written, spoken, and read)Customer-oriented with strong problem-solving skillsEmpathetic and focused on customer satisfactionTeam player with good IT skills and competence in using reporting toolsFlexible and available to work in shiftsPreferred Qualifications:Experience in the cosmetics and luxury sectorKnowledge and experience with digital and social mediaPrevious experience in customer service
Offer
BenefitsComprehensive TrainingWork Schedule: 40 hours per week, Monday to Sunday, from 08:00 to 20:00.Holiday and Christmas Allowances: Equal to the base salary, paid as a monthly percentage on top of your salary.Meal Allowance: €7.00 per day, provided by a debit card for tax exemption.Health Insurance: Available from the first day of the employment contract.Workplace: Porto.Compensation Package: €1,284.05 (with apartment benefit) or €1,448.55 (without apartment benefit)Contract Details: Initial 12-month term contract, extendable up to 24 months. Permanent employment after 2 years.
Conocimientos:Customer Service, Beauty Advisor, Customer Support