col-wideJob Description:
About the company
PTW is a boutique games services company powered by a global team of passionate, hard-working, and ambitious gamers. For nearly three decades, PTW has expanded rapidly, now boasting 40 sites in 12 countries. Our family of companies, including SIDE, 1518, OR Esports, and Entalize, enables us to offer a comprehensive range of services from dialogue production and localization to art services and esports management.
We have been dedicated to perfecting the gaming experience for players worldwide, recognizing them as integral members of our community. Our commitment to providing industry-leading solutions has allowed us to work on over 1,500 titles across all genres and platforms, solidifying our reputation in the games industry.
We believe that great work is achieved by teams who love what they do. By leveraging the strength, creativity, and passion of our global workforce, we approach every solution with an all-minds-on-deck strategy - an approach that ensures that we consistently deliver innovative and effective solutions to our clients, helping them accelerate innovation across the globe.
We connect and bring fun to the world!
About the role
The Japanese Support Specialist is responsible for accurately translating emails, bugs, and project documents between Japanese and English to ensure clear communication with clients. They support direct communication with Japanese clients through calls and chats, maintaining clarity and cultural adherence. The role involves assisting leads and project managers by providing insights into Japanese business manners and language nuances, collaborating within the support team for seamless handovers, and acting as a cultural and language resource. Additionally, the specialist ensures proper tagging and archiving of communications and documents, and assists with language testing or translation tasks as needed.
Key Responsibilities
Accurately translate emails, bugs and project documents between Japanese and English to ensure clear communication with clients
Support direct communication with Japanese clients over call and chats, ensuring clarity and adherence to cultural expectations.
Assist leads and project managers by facilitating better understanding of Japanese business manners and language nuances.
Collaborate within Japanese support team to facilitate easy handovers and mutual assistance among team members.
Act as a cultural and language training resource for other team members.
Ensure that all communications and documents are appropriately tagged and archived for future reference.
Assist with language testing or translation tasks when necessary.
What we're looking for?
Language Skills:Fluent in Japanese and English with experience in professional translation.
Cultural Knowledge:Strong understanding of Japanese business culture and etiquette, preferably with experience working in Japanese companies.
Communication Skills:Excellent written and verbal communication abilities with attention to detail.
Team Collaboration:Ability to work effectively as part of a team, especially in a remote or virtual setting.
Technical Proficiency:Familiarity with project management tools such as JIRA and email management systems.
Educational Background is a plus:Degree in languages, communication, business, or a related field is preferred.
Candidates must have the Right To Work (Citizenship or a Working VISA) in Portugal
What we offer:
Competitive compensation package
€ 6 per working day in meal allowance
You will be working for the pre-eminent global provider of specialist services to the games industry and provided with full training and the opportunity to work on some of the biggest game clients, titles, projects, and tech in the world.
Attractive remuneration, holidays, regular team competitions with great prizes; and inclusion into an extensive social calendar. Our environments thrive with collaborative teamwork with people from all around the world, different nationalities, and languages.
A supportive community inclusive of LGBTQ+, and any age, ethnicity, religion, or disability. We care about the wellbeing of our employees and have a dedicated employee wellbeing program. We empower our people and offer regular progression opportunities to ensure our employees flourish.
Learn as you work and be part of something real that changes the face of gaming - forever.
Working with a global multi-lingual workforce with superb training and promotion and progression opportunities.
Working Condition:
On-Site in our Studio in Braga, Portugal
8:00 to 17:00, Mondays through Fridays
We are also regularly recruiting the following languages: Arabic, Burmese, Bulgarian, Brazilian Portuguese, Chinese (Traditional), Chinese (Simplified), Croatian, Czech, Danish, Dutch, English (Australian), English (UK), English (US), Finnish, French (EU), French (Canadian), German, Greek, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Luxembourgish, Malay, Norwegian, Polish, Portuguese (EU), Portuguese (Brazilian), Romanian, Spanish (Latin), Spanish (EU), Russian, Swedish, Tagalog, Thai, Turkish, Ukrainian and Vietnamese for current and future ad-hoc Quality Assurance, Localization, Localization, QA, and Player Support global Operations.
ALL APPLICATION MUST BE SENT IN ENGLISH
For more career opportunities, visit our career page: https://www.ptw.com/careers
