User Experience Expert in Product Quality (f/m/div.) – Any Bosch Portugal Site
Full-time
Legal Entity: Robert Bosch
The Bosch Group has more than 400,000 employees around the world, present in 60 countries, and we are proud to impact people's lives and to work towards a more sustainable future.
Bosch Car Multimedia, S.A. belongs to the Automotive Electronics division and is focused on making the vehicles our third living space. About 3,600 associates are committed to develop and produce high-quality technology that shape change in mobility worldwide. Within Bosch Braga's office, we have part of the corporate quality team working in quality processes for all Bosch divisions worldwide.
At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference in mindsets, cultures, generations, identities, and perspectives. Everyone should bring their authenticity and work together respectfully. By including everyone and ensuring equal opportunities we unleash our full potential.
Your contribution to something big:
Within the Bosch Group, our Corporate Quality department, responsible for Bosch quality management tools and processes worldwide, is expanding its global team in Portugal. As a User Experience Expert in Product Quality, you will lead the improvement of quality in our customers' journey from the moment they identify our products until the moment they use them in their day to day. For that you will:
Define the integration of the customer experience journey into the quality management system of Bosch;
In a global setup, work closely with Bosch's User Experience corporate team to define the UX strategy in quality and promote innovation projects within the area;
Establish a network across Bosch divisions and external communities of expertise in user experience;
Define management metrics for customer experience in quality for Bosch Group applicable to all divisions;
Define regulation and governance principles for corporate quality in Bosch Group.
What distinguishes you:
Education: degree in Engineering, Marketing, Business or similar;
Experience: experience in defining user experience strategy in a multinational environment;
Know-how: good knowledge in the Human Centered Design process and approach, Design Thinking, and project planning of UX and Design activities. Good understanding of product quality;
Working Style: enthusiastic, communicative and structured work style with a problem-solving mindset. Ability to lead complex and innovative topics and create an international network, internal and external to Bosch;
Personality: proactive and autonomous, with an assertive and inspiring communication style. Interested in working in an international setup, with ability to adapt and influence;
Languages: very good knowledge and communication in English. Knowledge of German is a plus.
Flexible work conditions | Hybrid work system | Exchange with colleagues around the world | Health insurance and medical office on site (psychology, general clinic) | Training opportunities (e.g., technical training, foreign languages training) & certifications | Access to great discounts in partnerships and Bosch products | Sports and health-related activities | Great access to public transport | Free transport from Porto | Free parking lot | Canteen
Success stories don't just happen. They are made...
Make it happen! We are looking forward to your application!
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