PosizioneWorkforce Manager:Ensures delivery of key metrics, staffing budgets, training requirements and performance metrics through optimization of resources;Identify and implement reports whenever needed;Executes communication strategy for the executive leadership team by demonstrating the ability to synthesize quantifiable data into easy to understand actionable recommendations in Business Reviews and Operational Meetings;Increases efficiency by recommending staffing strategies that support the needs of a multi-skilled customer contact center.Serves as a trusted partner and advisor to leadership teams.Cooperate with training and operations to coordinate all required staffing for operations;Manages workforce management system, related telephony and process in coordination with the rest of the team;Ensure the WFM team's completion of daily schedule operations, such as leave requests and call outs;Be a leading force devising scheduling enhancements and creating new business models;Works together with the WFM Country Team.Caratteristiche del candidatoRequisiti tecnici e conoscenze informaticheMust hold EU citizenship or valid work permit for PortugalBe a local candidate or willing to relocate to Lisbon, PortugalLingue straniereE' richiesta la conoscenza delle seguenti lingueItaliano: madrelinguaInglese: ottimo (C2)Esperienze lavorative precedentiUniversity degreeExperience in managing projectsExperience in the analysis of data and presentation of business recommendationsExperience in Workforce managementExperience of work in a call centre is desirableExperience in the technology industries is desirableTitoli preferenzialiNative or proficient level of Italian (C2)Proficient English level (C2 mandatory) written and spokenAny additional language is an assetAbility to lead and manage peopleGood organization skillsEffective responsibility and accountabilityAbility to solve problems and offer suggestionsAbility to influence behaviourEffective project managementAbility to adhere to all organizational policies and proceduresCostumer FocusTitolo di studioLaurea Magistrale/ciclo Unico (secondo livello)Area disciplinareeconomico-statistico,politico-socialeClasse di laureaScienze economico-aziendali (LM-77, 84/S)Disponibilità al trasferimentoSìDisponibilità trasferimento all'esteroSì