Italian Technical Support Advisor Lisbon, Portugal

Working hrs: 40 hrs p/week between Monday to Friday: 08:00-20:00 and Weekends: 08:00-17:00, Days Off: 2 Days RotationalRelocation: flight reimbursement + subsidised room in company apartment in Lisbon for rent of 280 euro p/mThe CompanyOur client is a global outsourcing partner - they currently operate in over 35 different countries worldwide. For their multilingual hub in the beautiful capital city in Lisbon, they are looking to recruit Italian Technical Support Advisors.The RoleAs an Italian Technical Support Advisor you will represent a global technology brand. You will be the first point of contact for customers via phone, emails, and chat and will answer general inquiries and solve any technical issues they might experience with their voice assistant device. First time resolution, taking ownership, and customer satisfaction are very important in this role. This will suit someone who has an interest in technology and who likes to troubleshoot.RequirementsFluent in Italian and EnglishPrevious customer service or technical support experience desiredAbility to multi-taskIT literate, with an interest in new technologiesSalary and benefitsCompetitive monthly gross salary of Euro 900 (x 14) + Euro 100 (x 12) p/m fixed bonus potential plus performance bonus potential of 120 euro p/m (x 12) plus net per working day 7.23 Euro food voucher. Fully paid training is provided. Excellent career opportunities. Free health insurance after 6 months in service. A relocation package is offered for those relocating from outside Portugal which includes: flight reimbursement + subsidised room in company apartment in Lisbon for rent of 280 euro p/m.
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