2024-12-09 Lisboa Call Center, Apoio Ao Cliente Ref: 241-001445-1
Exciting Opportunity Alert! Ciao, Lisbon! Are you ready to spice up your career with a dash of Italian flair?
We're on the lookout for an experienced Customer Service Team Leader, with sales superpowers and a flawless command of Italian and English to join our fantastic team.
Daily tasks: Management, support, organization and further development of the assigned team;Management of approximately 10 to 20 employees;Constant monitoring of team performance and achievement of annual objectives;Regular coaching / feedback of individual team members (motivation training) and guarantee of employee process know-how;Discussions on performance and objectives with each employee;Guarantee quality and quantity standards within the team;HR Responsibilities: time and absence management, involvement in recruiting process. Requirements: Native or fluent Italian and English (mandatory).At least 1 year of experience in team management and in a call center (mandatory).Languages: French / English (mandatory).A strong service mentality and customer orientation + Sales oriented.Excellent knowledge of PC / MS Office.Great motivation and determination.Strong initiative and implementation.Enthusiasm, team player and positive mindset. What we offer you: Direct and permanent contract with the client.Base salary + Meal Allowance.Language Bonus.Performance bonus.Attendance bonus.Flex-ben.Training with a fixed performance bonus.All equipment provided.Health insurance after the 4th month of contract.Hybrid or 100% remote!!
! Schedule: Monday to Sunday (Rotative 8H shifts, between 7am to 21pm)
Entry date: immediate!
Porque acreditamos no Talento sem etiquetas, estamos comprometidos com a não discriminação, promovendo a diversidade, a inclusão e a equidade no mercado de trabalho.
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