col-wideJob Description:
Job Title:Onsite Italian-Speaking Customer Service Representative
Location:Lisbon, Portugal (Onsite Only)
Industry:Website Technical Solutions
Job Type:Full-Time (Rotative Shifts)
Salary & Benefits:
Competitive Salary
Health and Life Insurance(Comprehensive coverage from day one)
Meal Allowance
Transport Allowance
Company-Provided Equipment(Laptop, tools, and software)
Career Growth & Development Opportunities
Work Onsite: This role is basedonsite in Lisbon, Portugal.
Shift Details:
Working Hours:Monday to Sunday – 24/7 Rotative Shifts (Including Night Shifts)
Days Off:2 Rotative Days per week
Shift Pattern:Rotating shifts covering morning, afternoon, and night shifts.
Language Requirements:
Italian(Minimum C2 level required)
English(Intermediate proficiency preferred)
Job Description:
We are looking for adynamic and customer-focused Italian-Speaking Customer Service Representativeto join our team inLisbon, Portugal. This role is part of an exciting opportunity in thewebsite technical solutions industry. As an onsite representative, you will be directly supporting Italian-speaking customers, providing technical assistance and solving issues related to website services. This is an excellent opportunity to join a fast-growing company with plenty of room for career development.
As anItalian-speaking customer service representative, your key role will be to provide high-level technical support to customers facing challenges with website-related issues. The job will involve troubleshooting, guiding customers through solutions, and ensuring their satisfaction. You will work in a fast-paced and constantly evolving environment, offering both reactive and proactive support. While prior experience in customer service or technical support is a plus, it is not a requirement, and we provide all the necessary training and resources to help you succeed in your role.
You will be workingonsitein Lisbon, contributing to the daily operations and customer interactions. In addition to assisting with technical support, you'll also be responsible for maintaining high customer service standards, ensuring each interaction is handled with professionalism, efficiency, and a customer-first attitude.
As part of this role, you will receiveextensive trainingon the company's products and services, ensuring you are fully equipped to assist customers. You will also have the opportunity for career growth and professional development through internal training programs and performance-based promotions.
Key Responsibilities:
Provide top-tier customer serviceto Italian-speaking clients via phone, email, and live chat, assisting with technical issues related to websites, troubleshooting, and resolving any challenges faced by the users.
Troubleshoot website issuessuch as errors, website performance problems, and other technical challenges, helping clients understand the solution in a clear and concise manner.
Guide customersthrough website features, account settings, and other technical processes, ensuring they can fully utilize the platform.
Handle customer inquiries, providing timely and effective solutions in line with company guidelines.
Ensurecustomer satisfactionby offering fast and effective solutions to technical problems, maintaining professionalism at all times.
Record and track all customer interactions in our internal CRM system to ensure accurate documentation and follow-up.
Escalate complex issuesto appropriate internal teams when necessary to ensure customer concerns are resolved in a timely manner.
Offerfeedback and suggestionsfor service improvements based on customer interactions and experiences.
Maintainconfidentialityand ensure compliance with company policies related to customer data and security.
Participate intraining sessionsand workshops aimed at expanding knowledge and improving service quality.
Be able to work underpressurewhile maintaining high levels of service, especially during peak hours and weekends.
Skills and Qualifications:
Fluency in Italian(Minimum C2 level required)
Intermediate proficiency in English(B2 level or higher preferred)
Previouscustomer serviceortechnical supportexperience is advantageous but not essential
Excellentcommunication skills, both written and verbal
A passion fortechnologyand an ability to learn quickly
Ability toproblem-solveandtroubleshoottechnical issues effectively
Ability to work in afast-paced environment, managing multiple tasks at once
Strongattention to detailand organizational skills to manage customer queries and ensure accurate reporting
Ability to handlerepetitive tasksand remain focused and efficient
Comfortable withworking night shiftsand weekends as part of the 24/7 rotating shift pattern
A customer-first mindset and the ability to empathize with customers' issues
EU IDrequired for employment in Portugal
Additional Benefits:
Health and Life Insurance: Comprehensive coverage from day one, ensuring your well-being
Meal Allowance: Daily allowance to cover your meal costs
Transport Allowance: Monthly allowance to assist with transportation expenses
Career Development: Ongoing professional development and growth opportunities within the company
Company-Provided Equipment: All necessary equipment including a laptop and software tools to help you perform your job successfully
Work Environment: A collaborative and supportive team that values open communication and shared knowledge