Are you an Italian speaker with a zest for excellence in customer service? Elevate your career as an Italian-Speaking Customer Advisor in the vibrant e-commerce landscape of Lisbon! This opportunity beckons both seasoned professionals and newcomers, as prior experience is not obligatory. Immerse yourself in the lively ambiance of Lisbon, enjoying competitive perks and a comprehensive relocation package.
About Our Company: Nestled in the heart of Lisbon's pulsating e-commerce sector, our company is at the forefront of innovative customer experiences. Fueled by collaboration and creativity, we are shaping the future of e-commerce. As an Italian-Speaking Customer Advisor, you will be an integral part of our operations, ensuring the contentment of our Italian-speaking customers.
Role Overview: In this pivotal role, you will be the linchpin in cultivating positive relationships and ensuring the satisfaction of our Italian-speaking clientele.
Key Responsibilities: Customer Interaction: Engage with Italian-speaking customers across various channels, adeptly addressing inquiries and swiftly resolving issues.Language Proficiency: Harness your fluency in Italian to communicate with clarity and empathy, crafting personalized and delightful customer experiences.Issue Resolution: Navigate customer concerns with efficiency and professionalism, leaving them satisfied with swift solutions.Product Knowledge: Develop a profound understanding of our e-commerce offerings, providing accurate information and expert guidance.Collaboration: Collaborate seamlessly with cross-functional teams, contributing valuable insights and aiding in continuous improvement. Qualifications: Italian Fluency: Mastery in spoken and written Italian is imperative for effective communication with our Italian-speaking customers.Customer-Centric Approach: Strong communication skills and an ardor for delivering exceptional customer service with a positive and engaging demeanor.Adaptability: Exhibit agility in a dynamic environment, swiftly adapting to evolving customer needs and industry trends. Perks: On-Site Work in Lisbon: Immerse yourself in Lisbon's dynamic culture by working on-site, fostering team synergy and camaraderie.Relocation Package: For those journeying from abroad, seize the full extent of our relocation package, covering flight tickets to Lisbon and accommodation assistance.Competitive Compensation: Revel in a competitive salary, a testament to your invaluable contributions to our customer service team.Health and Life Insurance: Enjoy peace of mind with comprehensive coverage for health and life insurance, prioritizing your overall well-being. Excited to become a part of Lisbon's flourishing e-commerce community? Submit a comprehensive application, including your CV!