Italian Speaking Customer Advisor

Our clients belong to the top 500 business companies in the sectors of IT, telecommunications, e-commerce, automotive, and financial services.
We are a multicultural company, collaborating with employees from over 29 different nationalities.
We offer a great work environment with modern offices, a dynamic and youthful approach, and true career opportunities.
Job Responsibilities: Customer Interaction: Handle incoming user requests via telephone, email, and chat.
Log call details into case management systems and provide responses and resolutions within SLA to customers.
Inbound sales.
Customer Satisfaction: Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress.
Their happiness is our happiness.
Customer Service: Deliver high-caliber customer service for post-sales requests including delivery, warranties, and refunds.
Sales Support: Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction.
Sales Goals: Achieve sales goals set on a quarterly basis while providing an excellent customer experience.
Order Management: Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products.
Requirements: - C2 level in Italian and intermediate English The offer: - base salary - performance bonus - meal and transport allowance - private health insurance - relocation package with accommodation Please send your cv to ******