col-wideJob Description:
Take Your Career to the Next Level!
We're on the lookout for a passionateCustomer Support Specialistto join our dynamic and forward-thinking team. If you're flexible, personable, and thrive in a fast-paced setting, this role is perfect for you!
Role Overview:
As aCustomer Support Specialist, you'll handle client interactions across phone, chat, email, and social media, resolving account, technical, and financial inquiries. Your contributions will enhance customer satisfaction and drive continuous improvement in our processes.
Key Responsibilities:
Provide outstanding support across multiple channels: phone, chat, email, and social media
Address account setup, verification, login issues, financial inquiries, and technical problems
Act as a reliable advisor, especially for clients in the sports industry
Respond quickly to customer questions, concerns, and feedback
Build strong relationships with clients through clear and effective communication
Maintain high service standards while following company guidelines
Suggest process improvements to elevate the customer experience
Requirements:
Fluent in Italian (C2 level)
Fluent in English (B2 level)
EU Citizenship or Portuguese Residency Card
0-1 year experience in customer support
Strong leadership, analytical, and communication skills
Eagerness to learn and grow
Why Join Us:
Attractive Salary:Competitive compensation that values your skills
Performance Bonus:Recognizing your achievements
Meal Allowance:Covering your daily meals
Transportation Support:Assisting with commuting costs
Health & Life Insurance:Comprehensive protection for your well-being
Onsite Work:Engage and grow in a collaborative office environment
Ready to take the next step in your customer support journey?Apply today—we can't wait to meet you!