Italian Customer Service Representative for a Fintech Service Company - Porto, Portugal Are you Italian native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in the sunny and happy city of Porto ?
So we have the perfect opportunity for you!
Your future project: join our Italian Customer Support team.
Our client is a financial technology company operating an online payment system. They offer an innovative payment method that allows you to shop at your favorite online and in-store locations, receive your products immediately, and pay for them in convenient monthly installments.
As an advisor in this project, your daily responsibilities will include:
Comply with the company's policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives.
Respond to customers and merchants inquiries through various channels like email, phone, and chat, within guidelines/goals established by the client and contact center management.
Manage content and resources like FAQ to facilitate self-service for customers.
Analyze Customer Service statistics and compile accurate reports on a weekly basis.
Develop processes to improve current customer service duties through the introduction or the improvement of our systems and tools.
Work closely with other key areas of the business to bring relevant customer insights to support the overall business strategy.
Complete daily tasks as allocated in an efficient and timely manner.
Maintain accuracy and security of customer information on the database.
Monitor and control numerous concurrent tasks in tandem.
Proactively and independently work to meet targets and goals.
To succeed in the role, you will need to have:
Native or proficient level of Italian (C2).
Intermediate level of English (at least B2).
Excellent listening and written/oral communication skills in supported languages.
A motivated and enthusiastic personality.
Self-organized, planning, and prioritization skills.
Patience, empathy, and a unique ability to manage stress.
Ability to work under pressure and adapt quickly to adverse situations.
Technical aptitude and the ability to pick up new technology quickly.
Able to follow guidelines and instructions.
Ability to keep calm and clear-headed in critical situations.
Ability to demonstrate confidence when imparting information or dealing with troubled callers.
Must hold EU citizenship or valid work permit for Portugal.
Be a local candidate or willing to relocate to Porto, Portugal (OnSite work).
Go further with Foundever We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
Apply today!
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